Technical Support Specialist — Assistive Communication

Tobii Dynavox LLC; Pennsylvania; Hybrid; USD 38,000 - 48,000; Full time

Job summary

Tobii Dynavox LLC in Pennsylvania seeks a friendly Technical Support Representative to handle calls, emails and chats, troubleshoot issues, and guide users of assistive communication solutions. You’ll work Monday–Friday 11:00am–7:30pm EST, with emphasis on clear communication and customer care.

Qualifications include a High School diploma, comfort with Microsoft Office, and the ability to stay calm under pressure. Fluency in Spanish or French is a plus, and prior call center experience helps.

Qualifications

• High School diploma required.
• Associate degree in information or computer science preferred.
• Previous call center experience is a plus.

Responsibilities

• Answer incoming calls, emails, and chat requests and provide assistance.
• Train and troubleshoot to resolve customer issues.
• Document interactions in the Call Center database.
• Escalate problems when warranted.
• Maintain accurate customer information in the database.

Skills

Interpersonal skills

Customer service

Troubleshooting

Communication skills

Microsoft Office Word/Outlook

Windows navigation

Keyboarding

Databases/Spreadsheets

Education

High School diploma

Associate Degree in Information/CS preferred

Tools

Microsoft Office Suite

Windows OS

Job description

Tobii Dynavox LLC in Pennsylvania seeks a friendly Technical Support Representative to handle calls, emails and chats, troubleshoot issues, and guide users of assistive communication solutions. You’ll work Monday–Friday 11:00am–7:30pm EST, with emphasis on clear communication and customer care.

Qualifications include a High School diploma, comfort with Microsoft Office, and the ability to stay calm under pressure. Fluency in Spanish or French is a plus, and prior call center experience helps.