Technical Support Specialist

Aldoa; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health plan

Vision plan

Dental plan

New hire equity grant

Job summary

Aldoa is seeking a Technical Support & Implementation Specialist to ensure customers get the most from our platform. You will be the first point of contact, solving problems, sharing insights, and helping onboard customers by implementing their data into the product in a technical capacity.

You will design complex forms and workflows in the Aldoa platform, support onboarding, and contribute to product docs to empower customers.

Qualifications

• 2–5 years of experience in technical support or implementation.
• Comfort with technology and willingness to learn new software tools.
• Strong organizational and communication skills.
• Ability to work U.S. Eastern time zone hours.
• Starting salary in the range of $70,000 to $100,000.
• Long-term incentive in the form of a new hire equity grant.
• Comprehensive health, vision, and dental plans.

Responsibilities

• Provide courteous, prompt, and practical support primarily through email, with occasional phone or video calls.
• Design and build complex forms, workflows, and configurations in the Aldoa platform to meet customer requirements.
• Contribute to creating and updating product documentation and guides for customer self-service.

Skills

Strong communication

Problem-solving

Organizational skills

Team collaboration

Willingness to learn

Tools

Aldoa platform

Ticketing systems

Documentation tools

Job description

Aldoa is a modern software company on a mission to revolutionize the engineering industry. Our platform helps engineers & technicians manage their end-to-end workflow: from dispatching and collecting data on the job site to generating technical reports back at the office. As a small but rapidly growing team, we’re committed to fostering a supportive work environment where everyone’s contributions are valued and you have a clear path for career progression.

About the Role

As a Technical Support & Implementation Specialist at Aldoa, you’ll play a vital role in ensuring our clients have an exceptional experience with our platform. This is not just about answering questions - it’s about being a trusted partner to our customers, helping them unlock the full potential of our software. You’ll serve as the first point of contact to solve problems, share insights, and proactively identify opportunities to enhance customer satisfaction. You’ll also support our onboarding teams by taking customer data and implementing it into our product in a technical capacity.

Key Responsibilities

• Customer Assistance & Ticket Management: Provide courteous, prompt, and practical support primarily through email, but also occasionally through phone and video call.
• Technical Implementation Support: Design and build complex forms, workflows, and configurations directly in the Aldoa platform based on customer requirements. You’ll be translating business logic into working software, not just filling out templates.
• Resource Creation: Contribute to creating and updating product documentation and guides that empower customers to find answers independently.

Requirements & Qualifications

• 2-5 years of experience in a technical support or implementation role.
• Comfort with technology and a willingness to learn new software tools.
• Strong organizational and communication skills, allowing you to manage multiple priorities simultaneously and collaborate across departments.
• A creative approach to problem-solving, thinking beyond standard solutions when needed.
• An enthusiasm for working with people, listening to their challenges, and finding ways to help.
• Ability to work U.S. Eastern time zone hours.
• Starting salary in the range of $70,000 to $100,000
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health, vision, and dental plans