Customer Success Coordinator - Implementation

Allego; Waltham (MA); On-site; USD 55,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision

Unlimited vacation

Parental leave

HRA

FSA

401(k) with company matching

Disability & life insurance

Stock options

Job summary

Allego is seeking an Implementation Customer Success Coordinator to support onboarding, configuration, and early platform success for new customers. You will work with ICMSs and Senior ICMSs to execute customer implementations and train admins on managing tailored Allego solutions post-launch.

You will hands-on configure the platform, help maintain project status in Salesforce, and collaborate with Product, Technical Support, and Account Management to ensure timely delivery and high-quality

Qualifications

• 1–2 years in customer service or software implementation support.
• Strong SaaS/tech aptitude with ability to configure platforms.
• Clear communication and training skills.
• Bachelor’s degree or equivalent experience.
• Familiarity with CRM and CS platforms is a plus.

Responsibilities

• Support end-to-end onboarding and implementation lifecycle.
• Configure user groups, content structures, workflows in Allego.
• Train customer admins and project teams.
• Track deliverables and milestones.
• Maintain project status in Salesforce.
• Collaborate with Product, Support, and Account Management.
• Improve templates and training guides.

Skills

Customer service

Software implementation

Technical support

CRM tools

Training

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

Microsoft Office

Salesforce

CS platforms (ChurnZero)

Job description

What You Will Do:

As an Implementation Customer Success Coordinator, you will play an essential role on our Implementation Services team, helping ensure the seamless onboarding, technical configuration, and early platform success for new Allego customers.

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ICMSs, you will serve as a key execution partner on client implementations. You are tech-savvy, detail-oriented, and customer-focused, with a passion for problem-solving and hands-on software configuration. In this role, you will assist in building and configuring tailored solutions directly within the Allego Platform on behalf of our customers, while actively guiding and training customer admins on how to manage and support those solutions long-term.

This role is ideal for an ambitious professional looking to expand their career in SaaS implementation and project management within a fast-paced, high-growth environment.

• Implementation Support: Work directly with ICMSs and Senior ICMSs to support the end-to-end onboarding and implementation lifecycle for new customer accounts.
• Platform Configuration: Hands-on execution and configuration of user groups, content structures, workflows, and tailored features within the Allego Platform on behalf of the customer based on project requirements.
• Customer Enablement & Training: Train customer platform administrators and project teams on configuration best practices, ensuring clients are empowered and equipped to maintain and support their solutions post-launch.
• Project Execution: Assist in tracking project deliverables, managing action items, and ensuring key implementation milestones are completed accurately and on time.
• Product Expertise: Develop and maintain deep knowledge of the Allego platform functionality, features, and best practices to serve as a reliable technical partner for internal teams and customers.
• Cross-Functional Coordination: Collaborate closely with internal teams, including Product, Technical Support, and Account Management, to elevate questions and resolve client requests promptly.
• Data Integrity & Reporting: Maintain accurate project status tracking and customer records in internal systems such as Salesforce to support overall account health monitoring.
• Process Improvement: Help refine implementation templates, administrative training guides, and configuration playbooks based on customer feedback and recurring execution needs.

Experience You Will Bring:

• Experience: 1–2 years of professional experience in customer service, client relations, software implementation support, or technical application support preferred
• SaaS & Tech Aptitude: Strong technical aptitude with the ability to quickly master software functionality, navigate web applications, and configure platform settings to meet business needs.
• Customer Focus: Highly responsive and customer-centric approach, demonstrating urgency, empathy, and ownership in helping clients succeed.
• Detail & Quality Mindset: Exceptional organizational skills, high attention to detail, and a commitment to quality execution across concurrent tasks and projects.
• Communication Skills: Excellent written and verbal communication skills, with the confidence to host live training sessions, walk customers through technical steps, and present ideas clearly.
• Teamwork: Strong interpersonal skills and a collaborative mindset, with a proven ability to partner effectively with project managers and technical peers.
• Education: Bachelor’s degree or equivalent practical experience required.
• Tools: Proficiency in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and familiarity with CRM systems like Salesforce.com or CS platforms (e.g., ChurnZero) is a plus.

Compensation

Base salary: $55,000-67,000

Variable pay target: 10%

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short & long-term disability, AD&D, and life insurance
• Allego stock options