Help Desk Specialist

Aalberts integrated piping systems; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

12 paid holidays

Paid time off

Benefits package

Job summary

Aalberts Integrated Piping Systems in Charlotte, NC is seeking a driven Helpdesk Support Specialist to join our Information Technology team. This full-time role provides frontline technical assistance to end users, troubleshoots hardware and software issues, and ensures smooth IT operations on site.

You will manage user accounts, assist with network connectivity, document solutions, and escalate complex problems to senior staff as needed.

Qualifications

• Associate’s degree in IT or related field.
• Foundational knowledge of Windows OS, Office 365, and networking.
• Strong problem-solving and ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in person.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts in Active Directory and Office 365.
• Document issues and solutions in the helpdesk system.
• Escalate complex issues to senior IT staff as needed.
• Assist with IT maintenance tasks and onboarding/offboarding.

Skills

Customer service

Technical troubleshooting

Communication

Windows OS

Education

Associate’s degree in Information Technology

Tools

Active Directory

Office 365

VPN

Job description

Ready to change the future, your way? This is an excellent opportunity for a driven Helpdesk Support Specialist to unlock your ambition and work the future at Aalberts.

As a full-time Helpdesk Support Specialist in the Information Technology Department at Aalberts, located in Charlotte, NC, you will be responsible for providing technical assistance and support to end users, ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software issues, manage user accounts, and assisting with basic network connectivity problems. The Helpdesk Support Specialist plays a key role in maintaining day-to-day IT support functions, documenting solutions, and escalating complex issues to higher-level IT staff when necessary. The Helpdesk Support Specialist will report on site to the Charlotte, NC office Monday through Friday.

the Aalberts way

Aalberts is built on entrepreneurship. We believe the more space people are given, the greater their chance of finding brilliant solutions for our customers. That is why we encourage everyone to take ownership, think independently yet work as one team. You are in charge today of what happens tomorrow. For yourself, for the company, and for our planet.

• Provide first-line technical support to employees via phone, email, and in person, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment.
• Assist in managing user accounts in Active Directory and Office 365, including password resets and access permissions.
• Support basic network troubleshooting, including connectivity issues, VPN access, and Wi-Fi concerns.
• Install and configure software applications, ensuring compliance with company policies.
• Document technical issues, resolutions, and procedures in the helpdesk ticketing system.
• Assist with IT asset management, including tracking and inventorying hardware and software.
• Provide guidance to employees on best practices for IT security and proper usage of company systems.
• Escalate complex technical issues to senior IT staff or external vendors as needed.
• Assist with basic IT maintenance tasks, such as system updates and backups.
• Own onboarding and offboarding for employee populations.
• Complete additional duties as assigned by your manager.

requirements

• Associate’s degree in Information Technology, Computer Science, or related field.
• Proven basic understanding of IT systems, including Windows OS, Office 365, and network fundamentals.
• Familiarity with troubleshooting hardware and software issues on desktops and laptops.
• Strong problem-solving skills and the ability to communicate technical information effectively to non-technical users.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Excellent customer service and communication skills.

why work at Aalberts?

• Globally renowned company, dedicated to technological innovation and excellence
• Diverse teams of passionate individuals, committed to making a difference
• Professional growth and development opportunities
• Think independently yet work as one team
• Be in charge today of what happens tomorrow

about Aalberts

We are a company of over 13,000 passionate people spread across 50 countries, working as one to engineer mission-critical technologies, making impact in everyday life. Aalberts IPSA proudly supports eco-friendly buildings to high-tech manufacturing, minuscule microchips to the largest seagoing vessels, and next gen vehicles to lightweight airplanes. Since 1975, we have been at the forefront of where technological innovation truly matters and progress is really made for a clean, smart and responsible future.

work environment

• Communicate verbally and in writing to exchange information with colleagues, customers, and clients.
• Visually perceive and assess information on computer screens and documents.
• Ascend/descend stairs or use elevators in office buildings.
• Maintain concentration and complete tasks in environments with varying noise levels.
• Apply established protocols and make decisions in potentially high-stress situations during vendor interactions.
• Prioritize and manage multiple communication projects and deadlines simultaneously.
• Operate standard office equipment and software (e.g., Microsoft Office, Google Workspace, content management systems).
• Office based with regular operation of standard office equipment such as computers, phones, and printers.
• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent use of hands and fingers for computer work, data entry, and handling documents.
• Must be able to occasionally lift or move items up to 25 pounds, such as files, boxes, or company branded items or equipment.
• Visual acuity to review detailed reports, HR data, personnel data on screens and in print.
• Clear verbal communication skills to coordinate with all departments, vendors and colleagues. Specifically, upper intermediate (B2) language level in English.

Occasional travel to Aalberts sites is expected less than 10% of the time.

compensation and benefits

The salaried rate for this role is fair and decided upon based on experience and proven skills alignment through our interview process. This role will observe our company’s 12 paid holidays, generous paid time off and competitive full suite benefits package.

go ahead, work the future at Aalberts

Our procedure involves application submission, screening, assessments, selection, and offer/onboarding. The process follows a tentative time frame and is subject to the availability of both parties and the completion of each stage.

our commitment to all

Aalberts IPSA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other classification protected by law.