Hybrid Tech Support & Growth Champion

Filetwigbay; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Equityparticipation

Job summary

Entertainment Plus is seeking a Technical Support Specialist to own social media engagement, referral programs, and customer support in a hybrid Philadelphia setting. You will leverage Kustomer and ServiceNow to automate outreach, deliver compelling demos, and prioritize leads from Philadelphia to meet a $52,000–$86,000 salary range.

Ideal candidates have strong written and verbal communication, experience in hybrid roles, and the ability to work independently with minimal oversight while

Qualifications

• Experience with hybrid work environments.
• Strong written and verbal communication.
• Ability to manage multiple priorities and stakeholders.

Responsibilities

• Own social media calendars and community engagement.
• Build and promote a referral program for Entertainment Plus customers.
• Use Email Support and Kustomer to automate outbound efforts.
• Deliver product demos to buyers and stakeholders.
• Read intent data and prioritize Philadelphia leads.
• Meet a $52,000-$86,000 yearly quota and play the plan to hit it.
• Analyze Call Center Operations data to guide strategies.
• Collaborate with product on feedback from Philadelphia customers.

Skills

Social media management

Customer support

Communication

Lead qualification

Tools

Kustomer

ServiceNow

Job description

Entertainment Plus is seeking a Technical Support Specialist to own social media engagement, referral programs, and customer support in a hybrid Philadelphia setting. You will leverage Kustomer and ServiceNow to automate outreach, deliver compelling demos, and prioritize leads from Philadelphia to meet a $52,000–$86,000 salary range.

Ideal candidates have strong written and verbal communication, experience in hybrid roles, and the ability to work independently with minimal oversight while