Technical Support Specialist

Energy Innovation Corp; Erie (Erie County); Remote; USD 62,000 - 85,000; Full time

Job summary

Energy Innovation Corp is seeking a Technical Support Specialist for a remote role in the United States. The position pays $62,000 - $85,000 annually and targets a mid-level professional ready to own deliverables and grow within a high-trust team.

You will map buyer pain to BCBS pitches, drive adoption of Gorgias, segment audiences, draft outreach copy, and monitor KPIs tied to revenue and retention while collaborating with agencies and vendors.

Qualifications

• 5 years of learning when to trust the process and when to break it
• Comfort owning sales marketing decisions in a PA market
• Mid-level-caliber judgment about when to upscale and when to absorb
• An instinct for prioritization when everything is labeled urgent

Responsibilities

• Map buyer pain to Blue Cross Blue Shield's pitch deck, slide by slide
• Push Gorgias adoption so the PA team stops flying blind
• Segment audiences and personalize outreach to lift response rates
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Sniff out the SLA Management gap that's leaking deals at handoff
• Spot which Erie accounts are about to churn and win them back
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Coordinate with agencies and vendors to deliver campaigns on time and on budget

Job description

Drive our customer acquisition strategy as a Technical Support Specialist who treats every lead like an opportunity worth winning. A $62,000 - $85,000 remote role for a mid-level professional ready to own deliverables and grow within a high-trust team.

Key Responsibilities

• Map buyer pain to Blue Cross Blue Shield's pitch deck, slide by slide
• Push Gorgias adoption so the PA team stops flying blind
• Segment audiences and personalize outreach to lift response rates
• Draft the cold-outreach copy that survives a mid-level buyer's inbox
• Sniff out the SLA Management gap that's leaking deals at handoff
• Spot which Erie accounts are about to churn and win them back
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Coordinate with agencies and vendors to deliver campaigns on time and on budget

What You'll Bring

• 5 years of learning when to trust the process and when to break it
• Comfort owning sales marketing decisions in a PA market
• Mid-level-caliber judgment about when to upscale and when to absorb
• An instinct for prioritization when everything is labeled urgent

Blue Cross Blue Shield doesn't sell sales marketing so much as guarantee it, a transparent distinction the Erie, PA team takes personally. Kindness and high standards live together comfortably on this genuinely-flexible Erie team.

We pair $62,000 - $85,000 with a seasoned mentor, so your Stakeholder Management sharpens fast while the benefits quietly take care of everything else.

The Blue Cross Blue Shield team is expanding in Erie, PA this quarter, and this seat is part of that growth.