Customer Service Manager

Energy Partners LLC; Cape Coral (FL); On-site; USD 99,000 - 144,000; Part time

Benefits offered by this job

Mentor

Benefits package

Job summary

Energy Partners LLC in Cape Coral, FL is seeking a freelance Customer Service Manager with a strong background in inbound call handling to join our expanding team. This role emphasizes ownership, initiative, and long-term growth within a documentation-first environment.

You will mentor teammates, craft effective messaging for sales buyers, and collaborate on demand-generation strategies while maintaining reliability in delivering results and high-quality customer interactions.

Qualifications

• Reliability to take on hard assignments.
• Hands-on Active Listening experience.
• 7+ years standing behind your own estimates.
• Fluency in inbound and outbound calling.
• Patience judgment when the textbook answer doesn’t fit.

Responsibilities

• Push Patience adoption so the FL team stops flying blind.
• Partner with Genesys Cloud specialists to align content with demand-generation goals.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Coach junior reps through their first mission-soaked negotiation.
• Pair Customer Journey Mapping insight with gut feel to rank the hottest leads.
• Tune the ad creative until the sales marketing cost-per-lead drops.

Skills

Active Listening

Inbound Calling

Outbound Calling

Reliability

Patience

Tools

Genesys Cloud

Job description

Bring 6 years of Inbound Call Handling experience to a Customer Service Manager role that rewards initiative with real ownership. A freelance Customer Service Manager seat at Energy Partners LLC that pairs $99,000 - $144,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Push Patience adoption so the FL team stops flying blind
• Partner with Genesys Cloud specialists to align content with demand-generation goals
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Coach junior reps through their first mission-soaked negotiation
• Pair Customer Journey Mapping insight with gut feel to rank the hottest leads
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Hands-on Active Listening experience that survives a whiteboard interview
• At least 7 years of standing behind your own estimates
• Fluency across Inbound Call Handling and Outbound Calling, with strong opinions on both
• Proven Patience judgment when the textbook answer doesn't fit

Energy Partners LLC is a documentation-first company in Cape Coral, FL that turns complex sales marketing problems into simple, elegant solutions. The fastest way to earn standing at Energy Partners LLC is to make a teammate's hard problem disappear.

You bring the Account Management; we bring $99,000 - $144,000, a mentor, a benefits package, and the freedom to grow on your terms in Cape Coral.

The Energy Partners LLC team is expanding in Cape Coral, FL this quarter, and this seat is part of that growth.