Technical Support Specialist - Live Chat & Quota Expert

Egreenservices; High Point (NC); On-site; USD 62,000 - 92,000; Full time

Job summary

Energy Partners LLC in High Point, NC is seeking a Technical Support Specialist who delivers seamless Live Chat support that buyers rarely notice. The role comes with a $62,000 - $92,000 annual quota and a mid-level stake in where Energy Partners LLC heads next.

You will manage mid-level calls, set weekly cadences, forecast quotas, and handle event sponsorships and lead-capture programs in the High Point area.

Qualifications

• 3+ years of relevant experience
• Proficiency with Freshdesk or similar support systems
• Ability to manage competing priorities and deadlines

Responsibilities

• Read the room on every mid-level call and adjust the close
• Set the weekly cadence that keeps Energy Partners LLC reps accountable
• Manage event sponsorships and lead-capture programs across High Point, NC
• Carry a $62,000 - $92,000-tier quota and the playbook to hit it
• Pair Net Promoter Score insight with gut feel to rank the hottest leads

Skills

Freshdesk

Attention to detail

Escalation Management

Job description

Energy Partners LLC in High Point, NC is seeking a Technical Support Specialist who delivers seamless Live Chat support that buyers rarely notice. The role comes with a $62,000 - $92,000 annual quota and a mid-level stake in where Energy Partners LLC heads next.

You will manage mid-level calls, set weekly cadences, forecast quotas, and handle event sponsorships and lead-capture programs in the High Point area.