Technical Support Specialist

Strategic Partners LLC; Grand Rapids (MI); In loco; USD 41.000 - 60.000; Tempo pieno

Descrizione del lavoro

Strategic Partners LLC in Grand Rapids, MI is seeking a Technical Support Specialist with about 1 year of experience in customer-facing tech support. You’ll work on Freshdesk and Intercom workflows, and collaborate with sales and marketing to ensure smooth onboarding and conversions.

Expect a structured internship-style setup, mentorship, and a clear ladder for growth; the company highlights a compensation range of $41,000 to $60,000, plus a benefits package.

Competenze

• 1+ years in a Technical Support Specialist role.
• Grounding in Grand Rapids or ability to relocate quickly.
• 1+ years resolving conflicts in sales/marketing contexts.
• Clear, tidy documentation skills.

Mansioni

• Engage in sales and marketing conversations to build trust with buyers.
• Test three subject lines, select the winner, scale the best.
• Pitch, listen, adjust, and close deals when the sales marketing alignment lands.
• Bridge gaps between marketing promises and sales delivery.
• Read the room on junior calls and optimize the close.

Conoscenze

Conflict resolution

Documentation

Customer onboarding

Strumenti

Freshdesk

Intercom

Genesys Cloud

Descrizione del lavoro

A mission-driven Technical Support Specialist thrives where targets are loud and excuses are quiet, and that's the culture Strategic Partners LLC built in Grand Rapids, MI. If 1 years of Intercom sits behind you, Strategic Partners LLC offers $41,000 - $60,000, an internship setup, and a ladder worth climbing.

Key Responsibilities

• Plant Strategic Partners LLC in the sales marketing conversations buyers already trust
• Test three subject lines, kill two, scale the winner
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Close the gap between what marketing promises and sales delivers
• Read the room on every junior call and adjust the close

What You'll Bring

• Roughly 1+ years operating in a similar Technical Support Specialist position
• A Grand Rapids grounding, or the adaptability to plant roots quickly
• 1+ years putting Conflict Resolution to work in a sales marketing setting
• Clarity of thought that shows up in tidy documentation

The ego-light people at Strategic Partners LLC have spent years proving that world-class Freshdesk can absolutely come out of Grand Rapids. Trust, transparency, and steady momentum are the three things we protect above all else.

You bring the Genesys Cloud; we bring $41,000 - $60,000, a mentor, a benefits package, and the freedom to grow on your terms in Grand Rapids.

We are prioritizing Customer Onboarding talent right now and reviewing resumes as they arrive.