Onboarding & Support Specialist — Growth & Mentorship in Grand Rapids

Strategic Partners LLC; Grand Rapids (MI); Vor Ort; USD 41.000 - 60.000; Vollzeit

Zusammenfassung

Strategic Partners LLC in Grand Rapids, MI is seeking a Technical Support Specialist with about 1 year of experience in customer-facing tech support. You’ll work on Freshdesk and Intercom workflows, and collaborate with sales and marketing to ensure smooth onboarding and conversions.

Expect a structured internship-style setup, mentorship, and a clear ladder for growth; the company highlights a compensation range of $41,000 to $60,000, plus a benefits package.

Qualifikationen

• 1+ years in a Technical Support Specialist role.
• Grounding in Grand Rapids or ability to relocate quickly.
• 1+ years resolving conflicts in sales/marketing contexts.
• Clear, tidy documentation skills.

Aufgaben

• Engage in sales and marketing conversations to build trust with buyers.
• Test three subject lines, select the winner, scale the best.
• Pitch, listen, adjust, and close deals when the sales marketing alignment lands.
• Bridge gaps between marketing promises and sales delivery.
• Read the room on junior calls and optimize the close.

Kenntnisse

Conflict resolution

Documentation

Customer onboarding

Tools

Freshdesk

Intercom

Genesys Cloud

Jobbeschreibung

Strategic Partners LLC in Grand Rapids, MI is seeking a Technical Support Specialist with about 1 year of experience in customer-facing tech support. You’ll work on Freshdesk and Intercom workflows, and collaborate with sales and marketing to ensure smooth onboarding and conversions.

Expect a structured internship-style setup, mentorship, and a clear ladder for growth; the company highlights a compensation range of $41,000 to $60,000, plus a benefits package.