Technical Support Specialist

StartupSphere; Flagstaff (AZ); On-site; USD 102,000 - 136,000; Full time

Job summary

StartupSphere in Flagstaff, AZ is seeking a Technical Support Specialist with 5+ years in sales/marketing to drive customer acquisition. You will mentor teammates while thriving in a fast-paced setting, developing winning stories from onboarding data and crafting high-conversion email sequences.

Expect to lead with strategic outreach and continuous process improvements. This senior role emphasizes strategic prospecting, SLA management, and hands-on problem solving, with a clear growth path and

Qualifications

• 5+ years building expertise within the sales/marketing space.
• Mentor team members without micromanaging.
• Comfort working in a fast-paced environment with continuous questions.

Responsibilities

• Find the hook that makes prospects lean in in Flagstaff, AZ.
• Forecast demand and align marketing investment with sales objectives.
• Pursue warm referrals before competitors get the call.
• Mine onboarding data to craft flexible, winning stories.
• Create email sequences that get opened.
• Handle price objections like a senior pro.
• Win back lost accounts from a previous specialist.
• Tune ads to lower cost-per-lead.

Skills

Sales/Marketing experience

Mentoring ability

Thrive in fast-paced env

Freelance schedule familiarity

Problem solving

SLA Management

Job description

Drive our customer acquisition strategy as a Technical Support Specialist who treats every lead like an opportunity worth winning. A senior seat in AZ that values Customer Feedback Analysis, pays $102,000 - $136,000 for 6 years of it, and hands you the wheel early.

Key Responsibilities

• Find the inclusive hook that makes Flagstaff, AZ prospects lean in
• Forecast demand and align marketing investment with sales objectives
• Chase down warm referrals before competitors in Flagstaff get the call
• Mine Customer Onboarding data for the genuinely-flexible story that wins the room
• Stand up email sequences that get opened, not buried
• Field objections on price the way a senior pro does it
• Win back the accounts a previous Technical Support Specialist let slip
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• At least 5 years building expertise within the sales marketing space
• The patience to mentor without taking over the keyboard
• Comfort working in a fast-paced, question-everything environment
• Working familiarity with freelance schedules and team norms at StartupSphere
• The discipline to finish the boring 20% that makes the rest matter
• Real curiosity about why StartupSphere customers do what they doHands-on command of SLA Management, with Collaboration as a close second

Across AZ, the quietly-excellent sales marketing systems people trust most often turn out to be StartupSphere, built quietly in Flagstaff. We build psychological safety the boring way: by actually following through on what we say.

Expect a $102,000 - $136,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at StartupSphere easy.

We are growing the StartupSphere team in AZ and adding this position immediately.

Reach out, walk us through your Problem Solving, and let's see if StartupSphere is your next stop.