Payment Processing Specialist

Dexian

Lake Mary (FL)

Hybrid

USD 28,929 - 31,009

Full time

14 days+

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Job summary

A leading company is seeking a Senior Technical Recruiter in Lake Mary, FL. The role supports client services in banking, handling inquiries and onboarding, while requiring strong communication and multitasking skills. This hybrid position offers a competitive hourly pay and aims for a positive client experience.

Qualifications

3-5 years of experience in client/customer service, preferably in banking or financial operations.
Proficient in Microsoft tools for managing client interactions.

Responsibilities

Respond to client inquiries and handle operations issues.
Manage onboarding and troubleshoot client access problems.
Process payments and ensure accuracy.

Skills

Communication

Multitasking

Adaptability

Education

High school diploma or equivalent

Bachelor's preferred

Tools

Microsoft Excel

Microsoft PowerPoint

CRM (MS Dynamics)

Job description

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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $22.51/hr

Direct message the job poster from Dexian

Senior Technical Recruiter @Dexian (DISYS) | BFSI, Engineering and Oil & Gas | Helping companies BUILD their workforce

Location: Lake Mary, FL (Hybrid – 3 days onsite, 2 days remote)

Shift Times: Shift: 8 AM–5 PM or 9 AM–6 PM EST

Pay Range: $21 - $22.50/hr.

Job Description:

We are seeking Client Services professionals to support a Treasury Services team during a period of high work volume. This role serves as a first point of contact for client inquiries, providing timely, accurate, and professional responses to ensure a positive client experience. You’ll handle Level 1 support for operational issues, escalate urgent matters, and contribute feedback to improve client service processes.

You’ll also support onboarding, troubleshoot product access issues, and help manage day-to-day operations related to payments like wires, cheques, and ACS transactions. Familiarity with foreign exchange (FX) is a plus.

This position includes performance targets, training milestones, and ongoing certification of client service tools and policies. Strong communication skills, multitasking, and adaptability are key.

Responsibilities:

Respond to client inquiries professionally and in a timely manner
Act as a liaison between clients and internal operations
Manage onboarding, access issues, and client troubleshooting
Process payments (wires, ACS, cheques) and ensure data accuracy
Utilize tools like Microsoft Excel, PowerPoint, and CRM (MS Dynamics)
Escalate critical issues to senior team members
Complete required training and certifications on products and systems
Support team goals and client service transformation initiatives

Requirements:

3–5 years of experience in client/customer service, preferably in banking or financial operations
High school diploma or equivalent required; Bachelor's preferred (but not required)
Familiarity with FX or wire transfers is a plus
Proficient in Microsoft Excel, PowerPoint, and CRM tools (MS Dynamics preferred)
Able to multitask and adapt in a fast-paced environment

About Us:

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Seniority level