Business System Analyst

Dexian; Charlotte (NC); Hybride; USD 66 124 - 68 880; Temps partiel

Résumé du poste

A leading staffing provider is hiring for a mid-senior level Analyst and Marketing role in Charlotte, NC. Responsibilities include developing implementation plans for customer offers, managing campaign timelines, and ensuring error-free deployment. The role offers a hybrid work schedule of 3 days onsite and 2 days remote, with competitive pay based on skills and experience.

Qualifications

• Experience in developing implementation plans for customer offers.
• Ability to translate customer experiences into technical requirements.
• Strong management of execution timelines and SLAs.

Responsabilités

• Develop implementation plans for targeted customer offers.
• Translate customer experiences into technical requirements.
• Manage execution timelines for campaign deployments.

Description du poste

Overview

Base pay range $48.00/hr - $50.00/hr. This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job location: Charlotte, NC or Plano, TX or Wilmington, DE (3 days onsite & 2 days remote).

Responsibilities

• Develop implementation plans for targeted customer offers and referrals managed through Offers Management/Insight Engine.
• Translate the intended customer and associate experience into technical requirements for real-time offer display.
• Manage strict execution timelines and SLAs for implementation plans, test script preparation, test data requests, etc., to ensure on-time and error-free campaign deployment.
• Reduce the risk of defects by performing User Acceptance Testing and Production Certification of offer deployments and ongoing monitoring of production environment including troubleshooting issues.
• Support the execution of marketing campaigns across Offers Management (OM)/Insight Engine (IE) channels and subchannels in Online Banking (OLB), Mobile, Erica, Financial Centers, and Contact Centers.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Analyst and Marketing
• Industries: IT Services and IT Consulting, Financial Services, and Banking