Technical Support Specialist

InnovateNow; Boston (MA); Hybrid; USD 115,000 - 178,000; Full time

Job summary

InnovateNow in Boston, MA seeks a senior Technical Support Specialist to turn prospects into customers and quotas into milestones. You will own prioritization initiatives and work with a strong team in a flexible temporary role.

You will qualify inbound leads, frame ROI for a CFO, and guide prospects from interest to invoice, reporting ROI to inform the budget cycle. Ownership and accountability are central to the role.

Qualifications

• Extensive live chat support experience.
• Willingness to commute to Boston, MA or work flexibly.
• Ability to take ownership as stakes rise.
• Strong listening skills to understand customer needs.
• Sound judgment on escalation vs. resolution.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently
• Frame ROI for a Boston, MA CFO to defend internally
• Steer prospects from interest to invoice without friction
• Carry the MA number and the relationships that make it real
• Report on attribution and channel ROI to inform the budget cycle
• Run the senior account like it's the only one that matters

Skills

Live Chat Support

Ownership mindset

Active listening

Senior judgment

Tools

Five9

Job description

We are looking for a senior Technical Support Specialist who turns prospects into long-term customers and quotas into milestones. You'll take full ownership of Prioritization initiatives, work alongside a strong team, and earn $115,000 - $178,000 in this temporary role.

Key Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently
• Frame the mission-soaked ROI a Boston, MA CFO can defend internally
• Steer InnovateNow prospects from interest to invoice without friction
• Carry the MA number and the relationships that make it real
• Report on attribution and channel ROI to inform the $115,000 - $178,000 budget cycle
• Run the senior account like it's the only one that matters

What You'll Bring

• Enough Live Chat Support to be dangerous, enough Five9 to be trusted
• Willingness to commute to Boston, MA or work flexibly as needed
• An appetite for ownership that scales with the stakes
• The kind of listening that makes the other person feel heard
• Senior-caliber judgment about when to escape and when to absorb

InnovateNow is less a vendor and more a deeply collaborative Boston, MA workshop where Presentation Skills and Twilio Flex get the attention they deserve. Decisions at InnovateNow come with a name attached, because ownership without accountability is just noise.

The offer reads $115,000 - $178,000, plus the soft stuff that hard-wins loyalty: coaching, coverage, and a flexible temporary rhythm.