Customer Success Specialist

InnovateTech; Concord (NH); Hybrid; USD 60,000 - 88,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor for Active Listening growth

Job summary

InnovateTech in Concord, NH is hiring a Customer Success Specialist to own professionalism initiatives and scale what already works. You will work with a strong team, route high-priority leads, and pursue new NH opportunities while protecting renewals and driving next-step conversations.

The role offers hybrid work, paid learning days, and a mentor focused on your Active Listening growth. Applicants should bring a track record of improving processes and strong communication with clients.

Qualifications

• 5 years of Customer Retention experience.
• History of improving sales/marketing processes.
• Cross-functional collaboration with teams (e.g., Zendesk engineers, marketing).

Responsibilities

• Rewrite the one-pager until a Concord stranger gets it in ten seconds.
• Read intent data and route the Concord hot leads first.
• Identify and pursue new business opportunities throughout NH.
• Keep Concord renewals from slipping by owning the timeline.
• Carry the booth conversation past small talk into next steps.
• Carry the brand voice into every cold call and every caption.
• Support mid-level account executives with prospecting and follow-up strategy.
• Field objections on price the way a mid-level pro does it.

Skills

Customer retention

Cross-functional collaboration

Written communication

Tools

Zendesk

Job description

Selling InnovateTech's product is easy once you believe in it; the harder part of this Customer Success Specialist job is scaling what already works. You'll take full ownership of Professionalism initiatives, work alongside a strong team, and earn $60,000 - $88,000 in this contract role.

Key Responsibilities

• Rewrite the one-pager until a Concord stranger gets it in ten seconds
• Read intent data and route the Concord hot leads first
• Identify and pursue new business opportunities throughout NH
• Keep Concord renewals from slipping by owning the timeline
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Support mid-level account executives with prospecting and follow-up strategy
• Field objections on price the way a mid-level pro does it

What You'll Bring

• A history of leaving sales marketing processes better than you found them
• 5 years of Customer Retention práctica, plus a hunger for what's next
• Cross-functional ease, from Zendesk engineers to Active Listening marketers
• Familiarity with Written Communication and related tools or frameworks

InnovateTech is the learning-obsessed Concord company that turned a niche sales marketing obsession into something the whole NH now uses. We hand new Customer Success Specialist hires real ownership early because trust given freely tends to be returned.

This Concord, NH role comes with $60,000 - $88,000, hybrid work, paid learning days, and a mentor focused on your Active Listening growth.

Freshly bumped to active, the Concord, NH role takes applicants today.