Technical Support Representative

BridgePoint Works; New York (NY); Remote; USD 55,104 - 68,880; Full time

Benefits offered by this job

Competitive pay

Remote work flexibility

Career growth opportunities

Job summary

A leading civil engineering firm is seeking a Technical Support Representative to troubleshoot technical issues and provide support for users. This fully remote position offers competitive pay between $40-$50 per hour. Key responsibilities include diagnosing software and hardware issues, guiding users through technical setups, and ensuring effective communication of solutions. The ideal candidate should have a background in IT support and excellent problem-solving skills, making a real impact in a tech-driven environment.

Qualifications

• 2+ years of experience in technical support or IT helpdesk.
• Experience troubleshooting software, network, and hardware issues.
• Ability to manage multiple support requests independently.

Responsibilities

• Diagnose and troubleshoot software, hardware, and network issues.
• Provide remote technical support via phone, email, and chat.
• Document technical issues and resolutions for knowledge sharing.

Skills

Technical support experience

Knowledge of Windows

Knowledge of macOS

Troubleshooting skills

Excellent communication skills

Tools

CRM systems

Ticketing systems

Job description

About the job Technical Support Representative

Technical Support Representative (Remote USA) | $40-$50 per Hour

Are You the Go-To Person for Tech Issues?

At Bridgepoint Works, we believe that seamless technology is the backbone of great engineering. We're looking for a Technical Support Representative who is passionate about helping users, troubleshooting technical issues, and ensuring smooth IT operations.

If you're a problem-solver who thrives on providing top-tier support, this is your opportunity to join a company that's engineering the future.

This is a remote position open to candidates residing in the USA, with a pay range of $40-$50 per hour.

Why Bridgepoint Works?

We're a large-scale civil engineering firm specializing in infrastructure, water resources, environmental planning, and transportation projects. Our engineers and teams rely on strong technical support to keep operations running smoothly.

As a Technical Support Representative, you'll be the first line of defense, ensuring that software, hardware, and network issues are resolved quickly and efficiently. You'll help keep our systems strong so that our teams can focus on building the future.

What You'll Be Doing

Diagnose and troubleshoot software, hardware, and network issues.

Provide remote technical support via phone, email, and chat.

• Guide users through system setups, configurations, and troubleshooting steps.

Work with internal teams to escalte and resolve complex IT issues.

• Document technical issues and resolutions to improve knowledge sharing.
• Identify and implement process improvements to streamline support services.
• Ensure excellent customer service by communicating solutions clearly and effectively.

What We’re Looking For

We need a tech-savvy, patient problem-solver who loves helping people and solving IT challenges. If you're organized, analytical, and thrive in a fast-paced, remote work environment, this role is for you.

Must-Haves:

• 2+ years of experience in technical support, IT helpdesk, or a related field.
• Strong knowledge of Windows, macOS, and common business applications .
• Experience with troubleshooting software, network, and hardware issues.
• Excellent communication skills ability to explain complex concepts clearly.

Ability to work independently and manage multiple support requests.

Problem-solving mindset with attention to detail and patience.

Nice-to-Haves:

• Experience with engineering, construction, or infrastructure-related software.
• Familiarity with CRM and ticketing systems like Zendesk or ServiceNow.

Basic knowledge of cloud computing, cybersecurity, or networking.

What’s In It for You?

Competitive pay $40-$50 per hour.

Fully remote Work from anywhere in the USA.

Work with a dynamic team that values problem-solving and efficiency.

• Career growth opportunities Expand your IT knowledge and advance in your career.

Support a company that’s building the future of infrastructure.

Ready to Keep Systems Running Smoothly? Apply Now!

If you're looking for a role where your tech skills make a real impact, we'd love to hear from you. Apply today and be part of the Bridgepoint Works team!