IT Technician

Heritage civil Works; Los Angeles (CA); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Professional development support

Paid Time Off

401(k) Retirement Plan

Wellness Programs

Home Office Stipend

Performance Bonuses

Opportunities for Career Advancement

Job summary

A pioneering engineering firm is seeking a Remote IT Technician to provide top-tier technical support for a global team. The role requires experience in IT support roles and expertise in Windows and MacOS systems. Candidates should have strong communication skills and a self-motivated mindset. This position offers professional development support, PTO, and opportunities for career advancement into systems engineering or cybersecurity roles.

Qualifications

• 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably in remote environments.
• Expertise with Windows, MacOS, mobile platforms, and common business cloud applications.
• Strong communication skills to translate technical concepts into clear language.
• Certifications (CompTIA A+, Network+, MSCP or similar) are a plus.

Responsibilities

• Provide top‑tier technical support for our global team remotely.
• Configure, deploy, and maintain devices and tools for the team.
• Support onboarding and offboarding processes for team members.
• Support onboarding and offboarding processes for new and departing staff.

Skills

IT Support

Helpdesk

Systems Administration

Windows

MacOS

VPNs

Communication Skills

Tools

VPNs

Endpoint protection

Device management

Microsoft 365

Google Workspace

Job description

At Heritage Civil Works, we don't just engineer solutions we pioneer the future across pollution control, aerospace, biotechnology, and energy industries.

Our people are the core of that innovation, and we invest in them with the same excellence we bring to every project.

We're seeking a Remote IT Technician who is passionate about precision, security, and service – someone who can power a fully remote, high‑performance workforce at the cutting edge of engineering.

What You'll Handle:

• Provide top‑tier technical support for our global team solving hardware, software, network, and systems issues remotely.
• Configure, deploy, and maintain devices (laptops, mobile devices) and tools (VPNs, collaboration software, endpoint security).
• Manage user access, system updates, backups, and cloud service optimization (Microsoft 365, Google Workspace, etc.).
• Support onboarding and offboarding processes ensuring every team member is equipped for success from day one.
• Proactively monitor systems, anticipate issues, and implement solutions that strengthen security and efficiency.
• Keep precise documentation of IT procedures, troubleshooting steps, and system configurations.
• Coordinate with external vendors and elevate complex issues when needed.

What You'll Bring:

• 2+ years experience in IT Support, Helpdesk, or Systems Administration roles, preferably supporting remote environments.
• Expertise with Windows, MacOS, mobile platforms, and common business cloud applications.
• Deep understanding of VPNs, endpoint protection, device management, and cybersecurity best practices.
• Strong communication skills able to translate technical concepts into clear, user‑friendly language.
• Highly organized, self‑motivated, and comfortable working independently in a remote‑first environment.
• Bonus points for certifications (CompTIA A+, Network+, Microsoft Certified Professional, or similar).

What We Offer:

At Heritage Civil Works, we believe investing in our people is investing in our future.

• Professional Development Support (courses, certifications, training programs)
• Paid Time Off (PTO) and Paid Holidays because rest fuels excellence
• 401(k) Retirement Plan with company matching
• Wellness Programs and Mental Health Support
• Home Office Stipend to set up your ideal workspace
• Performance Bonuses tied to personal and company success
• Opportunities for Career Advancement into systems engineering, cybersecurity, or cloud infrastructure roles

Join a Team That Moves Industries Forward

If you're ready to bring your expertise to a company where precision meets passion, where your work powers real-world innovation, then Heritage Civil Works is ready to welcome you.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.