Customer Service Representative

BridgePoint Works; Raleigh (NC); Remote; USD 28,929 - 39,950; Full time

Benefits offered by this job

Competitive salary

Remote work from anywhere in the USA

Career growth opportunities

Comprehensive benefits

Paid time off

Job summary

A leading civil engineering company is seeking a Customer Service Representative to join their remote team. This role involves responding to customer inquiries, troubleshooting issues, and maintaining client relationships. Applicants should have 2+ years of customer service experience, excellent communication skills, and a proactive approach to problem-solving. The position offers a competitive pay range of $21-$29 per hour, with opportunities for career growth and the chance to work from anywhere in the USA.

Qualifications

• 2+ years of experience in customer service or a related role.
• Ability to handle multiple tasks while maintaining attention to detail.
• Self-motivated and able to work effectively in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues.
• Maintain accurate records of customer interactions in CRM.
• Collaborate with internal teams for seamless service delivery.
• Proactively identify customer needs and recommend solutions.

Skills

Empathetic problem-solving

Excellent communication skills

Attention to detail

Strong problem-solving skills

Tech-savvy

Tools

CRM platforms

Help desk software

Job description

About the job Customer Service Representative

At Bridgepoint Works, we take pride in exceptional service and seamless client experiences. If you're someone who thrives on helping others, solving problems, and creating positive interactions, then this is the role for you!

As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring they receive top-notch support and solutions. You'll play a key role in maintaining our reputation for excellence while working remotely from anywhere in the USA.

This role offers a competitive pay range of $21-$29 per hour and a chance to grow within a thriving company.

Why Bridgepoint Works?

We're a large-scale civil engineering company committed to innovation, excellence, and community impact. But what truly sets us apart is our people-first culture. We believe in empowering our employees, providing them with career growth opportunities, and creating an environment where everyone's contributions matter.

As a Customer Service Representative, you'll be a vital part of our success ensuring our clients receive the best possible experience when working with us.

What You'll Be Doing

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
• Troubleshoot and resolve client issues, providing clear and effective solutions.

Maintain accurate records of customer interactions in our CRM system.

Collaborate with internal teams to ensure seamless service delivery.

Proactively identify customer needs and recommend helpful solutions.

Stay up to date on company services to provide accurate and insightful assistance.

Represent Bridgepoint Works with empathy, enthusiasm, and expertise.

What We're Looking For

We're looking for empathetic problem-solvers who can handle multiple conversations at once while maintaining a positive and professional tone. If you're passionate about helping people and creating seamless customer experiences, we want to hear from you!

Must-Haves

2+ years of experience in customer service or a related role.

Excellent communication skills both written and verbal.

Ability to handle multiple tasks while maintaining attention to detail.

Strong problem-solving skills and a customer-first mindset.

Tech-savvy with the ability to learn and use CRM and support tools.

Self-motivated and able to work effectively in a remote environment.

Nice-to-Haves

Experience in engineering, construction, or infrastructure-related industries.

Familiarity with CRM platforms, help desk software, or ticketing systems.

Previous experience in a high-volume support environment.

What's In It for You?

Competitive pay $21-$29 per hour.

100% remote Work from anywhere in the USA.

Career growth opportunities We promote from within and invest in our team.

Collaborative culture Join a supportive team that values your work.

Comprehensive benefits Health, dental, vision, and more.

Paid time off Because work-life balance matters.

Ready to Make a Difference? Apply Now!

If you love helping people, solving problems, and making a real impact, this is your chance. Apply today and join Bridgepoint Works as our next Customer Service Representative!