Technical Support Engineer

Propel

Austin (TX)

Remote

USD 60,000 - 67,000

Full time

14 days+

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Job summary

A fast-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for users, identifying and resolving issues while collaborating with internal teams. The ideal candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and fluency in Spanish. Join a mission-driven company at the forefront of digital innovation!

Qualifications

1–3 years of experience in Technical Support or Customer Support.
Excellent communication skills: able to translate technical issues.
Experience maintaining knowledge base content.

Responsibilities

Manage and resolve incoming support tickets efficiently.
Maintain clear records of customer issues and actions taken.
Work closely with Product and Engineering teams.

Skills

Technical Support

Customer Support

Problem-solving

Communication Skills

Organizational Skills

Knowledge Management

Fluency in Spanish

Job description

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This range is provided by Propel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $67,000.00/yr

Transforming Talent Acquisition in Tech: Bridging the Gap Between Talent and Opportunities | Staff Augmentation | SOW | Flexible workforce

We’re working with a fast-growing technology company on a mission to transform how field-based teams work, making their operations safer, smarter, and more efficient through real-time digital visibility.

The platform connects field workers and managers seamlessly, using intelligent automation, natural language processing, and image analysis to streamline reporting, boost productivity, and reduce risk.

The Role

We’re seeking a Technical Support Engineer to join the global support team and play a key role in delivering world-class service to our customers.

This is a fully remote role with flexibility to occasionally overlap working hours with our UK-based team.

You’ll be the first line of contact for users — identifying, troubleshooting, and resolving issues with our platform while working closely with internal teams across Product and Engineering. This is a great opportunity for someone who enjoys problem-solving, takes ownership, and thrives in a fast-paced, international environment.

What You’ll Be Doing

Customer & Internal Support: Manage and resolve incoming support tickets efficiently, striving for first-contact resolution whenever possible.
Issue Tracking & Documentation: Maintain clear and detailed records of customer issues and actions taken.
Cross-Team Collaboration: Work closely with Product and Engineering teams to identify root causes, share insights, and drive improvements.
Knowledge Management: Develop and update internal knowledge base articles and customer help guides.
Communication & Transparency: Proactively communicate updates to customers and stakeholders during incidents or product changes.

What We’re Looking For

1–3 years of experience in Technical Support, Customer Support, or a similar role within a SaaS or mobile app environment.
Proven experience working remotely across time zones in a distributed team.
Excellent communication skills — able to translate technical issues for non-technical users and provide clear updates to internal teams.
Strong organisational skills and the ability to manage multiple priorities simultaneously.
Experience creating or maintaining knowledge base content or support documentation.
A proactive, solution-oriented mindset with a strong sense of ownership.
Fluency in Spanish (native or professional proficiency) and strong English communication skills.

Why Join?

You’ll be part of a mission-driven company at the forefront of digital innovation for field operations, a place where your ideas matter and your work directly impacts the safety and productivity of teams around the world. Expect a flexible, remote-first culture, genuine autonomy, and the chance to grow with a company that’s scaling globally.

Seniority level