IT Support Specialist

Blue Mountain Loans; Dallas (TX); Remote; USD 61,992 - 96,432; Full time

Benefits offered by this job

Sign-On Bonus of $2,000

Company-funded home office equipment

Flexible schedule

Health, Dental & Vision Coverage

401(k) Retirement Plan

Performance-Based Bonuses

Career Growth Opportunities

Job summary

A financial services company is seeking an IT Support Specialist to join their remote tech team. The role involves providing technical support, troubleshooting software and hardware issues, and maintaining secure network connections. Candidates should have proven IT support experience, proficiency in Windows and macOS, and strong problem-solving skills. This position offers flexible scheduling and comprehensive training, along with a pay rate of $45-$70 per hour based on experience.

Qualifications

• Experience in troubleshooting software and hardware issues.
• Ability to maintain secure network connections.
• Skill in managing time effectively in a remote environment.

Responsibilities

• Provide first-level technical support via chat and email.
• Troubleshoot software, hardware, and connectivity issues.
• Maintain and monitor system performance and updates.
• Set up new user accounts and access permissions.
• Collaborate with vendors to address technical issues.
• Ensure compliance with company security policies.

Skills

Proven experience in IT support

Proficiency in Windows and macOS

Strong problem-solving skills

Excellent communication skills

Ability to multitask

Familiarity with remote access systems

Job description

Overview

At Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.

Position Overview

The IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.

This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.

Responsibilities

• Provide first-level technical support via chat, email, and remote access tools
• Troubleshoot and resolve software, hardware, and connectivity issues promptly
• Maintain and monitor system performance, updates, and backups
• Set up new user accounts, credentials, and access permissions
• Collaborate with vendors to resolve equipment or network issues
• Document all support interactions and maintain accurate IT logs
• Ensure data protection and compliance with company security policies

Qualifications

• Proven experience in IT support, helpdesk, or technical troubleshooting
• Proficiency in Windows, macOS, and common office software
• Strong problem-solving and communication skills
• Ability to multitask and manage time efficiently in a remote environment
• Familiarity with remote access and ticketing systems is a plus

Compensation & Benefits

• Pay Rate: $45-$70 per hour (based on experience and availability)
• Paid Training: $30 per hour during onboarding week
• Sign-On Bonus: $2,000 upon successful completion of training
• Workstation Setup: Company-funded home office equipment package
• Flexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)
• Remote Work: 100% work-from-home position with full technical support
• Health, Dental & Vision Coverage after 60 days of employment
• Performance-Based Bonuses for reliability, response time, and problem resolution
• 401(k) Retirement Plan with employer contribution
• Career Growth Opportunities within our expanding IT and operations teams

How to Apply

If youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.