IT Technician

BridgePoint Works; Houston (TX); Remote; USD 55,104 - 68,880; Full time

Benefits offered by this job

Competitive pay of $40-$50 per hour

100% remote work

Dynamic work environment

Job summary

A leading civil engineering firm is seeking a Remote IT Technician to support and optimize their IT systems. In this role, you will provide remote IT support, manage security protocols, and assist in onboarding. The ideal candidate has over 3 years of experience in IT support, with strong skills in Windows and MacOS. This position offers competitive pay of $40-$50 per hour and is entirely remote, allowing you to work from anywhere in the USA. Join a dynamic team where your expertise makes a real difference.

Qualifications

• 3+ years of experience in IT support or system administration.
• Strong knowledge of Windows, MacOS, and cloud-based applications.
• Experience troubleshooting issues in a remote environment.

Responsibilities

• Provide remote IT support to employees, troubleshooting issues.
• Install and configure systems, maintaining documentation.
• Manage security protocols to protect data.

Skills

IT support experience

Troubleshooting hardware issues

Experience with Windows and MacOS

Understanding cybersecurity best practices

Excellent communication skills

Self-motivation

Tools

VPN tools

Remote desktop tools

Cloud services (Microsoft 365, Google Workspace)

Job description

Power Our Tech. Drive Our Success.

Are You the IT Expert We Can Rely On?

If you're an experienced IT professional who thrives in a fast-paced environment, enjoys solving complex tech challenges, and wants to be part of a company that values IT as a strategic asset keep reading.

At Bridgepoint Works, a leading civil engineering firm, technology is the backbone of our success. Our teams rely on seamless, secure, and high-performing IT systems to execute groundbreaking projects across the country. That's why we're looking for an exceptional Remote IT Technician* to ensure our tech infrastructure operates at peak efficiency.

This is a remote role open to candidates residing in the USA, with a competitive pay range of $40-$50 per hour.

Why Join Bridgepoint Works?

Bridgepoint Works is more than a civil engineering firm we're problem solvers, innovators, and industry leaders. Our work is reshaping communities, and our success relies on cutting-edge technology. As part of our IT team, you won't just keep the lights on you'll drive meaningful change by optimizing our tech environment, ensuring security, and supporting a dynamic workforce.

What You'll Do

As our IT Technician, you'll be responsible for maintaining, troubleshooting, and improving our IT systems to keep our teams running efficiently. Your work will directly support engineers, project managers, and leadership across various departments.

Key Responsibilities

• Provide remote IT support to employees across the organization, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain systems, including desktops, laptops, printers, and cloud-based applications.
• Manage security protocols, updates, and patches to protect company data and prevent cyber threats.
• Ensure VPN and remote access tools are optimized for seamless connectivity.
• Maintain system documentation, IT asset tracking, and user guides for internal use.
• Assist in onboarding new employees by setting up their accounts, devices, and software access.
• Collaborate with vendors and external IT teams to improve systems and resolve escalated issues.

What We're Looking For

We need someone who is not just technically skilled but also proactive, adaptable, and able to work independently in a remote environment. You should be a problem-solver who can anticipate challenges, communicate effectively, and ensure our IT infrastructure supports our teams success.

Must-Haves

• 3+ years of experience in IT support, system administration, or a similar role.
• Strong knowledge of Windows, MacOS, and cloud-based applications.
• Experience troubleshooting hardware, software, and network issues in a remote environment.
• Understanding of cybersecurity best practices and IT security protocols.
• Familiarity with VPNs, remote desktop tools, and cloud services (Microsoft 365, Google Workspace, etc.).
• Ability to explain complex technical concepts to non-technical users.
• Self-motivated with excellent time management skills.

Nice-to-Haves

• Experience with engineering or construction industry IT systems.
• Familiarity with ticketing systems and ITSM platforms.
• Knowledge of cloud security and data protection strategies.

What's In It for You

• Competitive pay $40-$50 per hour.
• 100% remote work Work from anywhere in the USA.
• Work with a forward-thinking team Be part of a company that understands the value of IT.
• A fast-paced, dynamic work environment No two days are the same.

Ready to Join Us? Apply Now!

If you're an IT professional who loves solving challenges, optimizing systems, and supporting a team that's making a real impact, we want to hear from you. Don't settle for just another job step into a role where your expertise truly matters.

Click below to apply and become a vital part of Bridgepoint Works today!