Technical Support Representative

Ipro Networks Pte. Ltd.; Greensburg (Westmoreland County); On-site; USD 34,440 - 48,216; Full time

Job summary

Ipro Networks Pte. Ltd. is seeking a Client Support professional in Greensburg, PA. The role involves identifying, managing, and resolving technical issues, including troubleshooting software and hardware problems. Candidates should have 3-5 years of related experience and excellent communication skills.

This temporary position has the potential to become permanent, with a pay rate of $30 per hour on W2. The company values diversity and is committed to accommodating various needs in its hiring process.

Qualifications

• 3 - 5 years of related work experience or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.

Responsibilities

• Identify, manage, escalate, and resolve technical issues.
• Provide basic technical support to clients.
• Troubleshoot application issues and software problems.

Skills

Technical support

Customer service

Communication skills

Teamwork

Flexibility

Tools

MS Office

Job description

Job Title: Client Support

Duration: 3 Months + (Possible Temp to Perm)

Pay Rate: $30 /hr on W2

Location: Greensburg, PA

Description

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities

• Provide basic technical support toClients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements

• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Preferences (not required)

• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.

Compensation

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.