IT Specialist

Ipro Networks Pte. Ltd.; Cookeville (TN); On-site; USD 32,959,080 - 46,941,720; Full time

Job summary

Ipro Networks Pte. Ltd. is seeking an experienced IT Specialist to provide frontline technical support in Cookeville, TN. This role encompasses both office and distribution center environments, ensuring technology operations are reliable while delivering exceptional customer service.

The ideal candidate will possess over 5 years of experience supporting enterprise IT environments, with strong know-how in Windows administration and problem-solving skills. You will provide both onsite and remote support, and flexibility to support during peak operational periods is a must.

Qualifications

• 5+ years of hands-on experience supporting enterprise IT environments.
• Strong experience with Windows desktop administration, deployment, and troubleshooting.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide onsite and remote technical support for enterprise infrastructure.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Manage and document incidents and service requests using IT service management tools.

Skills

Windows desktop administration

Customer service skills

Problem-solving skills

Technical support for mobile devices

Job description

IT Specialist

Location: Cookeville, TN (Onsite)

Pay Rate: $29/hr on W2

Duration: 3+ Months

Job Summary

We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end‑user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.

Key Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and system‑related issues.
• Install, configure, maintain, and support Windows‑based systems and Microsoft Office applications.
• Manage and document incidents and service requests using IT service management tools.
• Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
• Assist with audio/video conferencing and meeting room technology support.
• Maintain IT asset inventory, equipment tracking, and spare parts management.
• Coordinate vendor repairs, maintenance activities, and hardware replacements.
• Support operational technology needs, including printer maintenance and equipment troubleshooting.
• Follow IT security, compliance, and change management procedures.

Required Qualifications

• 5+ years of hands‑on experience supporting enterprise IT environments.
• Strong experience with Windows desktop administration, deployment, and troubleshooting.
• Experience installing, configuring, and repairing PC hardware.
• Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
• Experience supporting iOS and Android mobile devices.
• Proficiency with Microsoft Office applications.
• Excellent communication, customer service, and problem‑solving skills.
• Ability to travel locally (approximately 5%) as required.

Work Environment

• Fully onsite position based in Cookeville, TN.
• Occasional travel to nearby locations may be required.
• Flexibility to provide support during peak operational periods or after hours when needed.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.