IT Support Desk Technician

First Commonwealth Bank; Indiana, Northern (PA, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

First Commonwealth Bank in Indiana, PA is seeking an IT Support Specialist to diagnose and resolve hardware and software issues, provide user support, and document interactions in the ticketing system. The role requires flexibility for shifts and on-site support as needed.

Candidate should have a high school diploma or equivalent, with preferred associate or bachelor’s in information systems. Telecommuting may be available; strong customer service and troubleshooting skills are essential.

Qualifications

• High school diploma or equivalent required; higher degree preferred.
• Working knowledge of Windows, Microsoft Office and related technologies.
• Experience in customer service and supporting a corporate environment.

Responsibilities

• Diagnoses and resolves technical hardware and software issues.
• Researches issues using available information resources.
• Supports logical security activities including user provisioning tasks.
• Documents, tracks, and monitors interactions in the ticketing tool.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes incidents and requests to appropriate groups and documents resolutions.
• Works under general supervision while providing assistance to team members.
• Participates in development of department SOPs.
• Performs other related duties as assigned.

Skills

Customer service

Technical support

Team collaboration

Education

High school diploma or equivalent

Associate's or Bachelor's in information systems or related field preferred

Tools

Windows OS

Microsoft Office

Ticketing system

Job description

Jail Bldg - 1st Floor
Indiana, PA 15701, USA

**Candidate must reside in PA or OH to be eligible for Telecommuting.

Position supports a wide variety of applications through the identification, research and resolution of technical problems. Position requires working different shifts Monday through Friday and 24x7 support, as needed.

Essential Job Responsibilities

• 1. Diagnoses and resolves technical hardware and software issues.
• 2. Researches issues using available information resources.
• 3. Supports logical security activities including user provisioning tasks.
• 4. Documents, tracks, and monitors interactions in the appropriate ticketing tool.
• 5. Identifies and escalates situations requiring urgent attention.
• 6. Tracks and routes incidents and requests to appropriate groups and documents resolutions, as appropriate.
• 7. Works under general supervision while providing assistance to team members.
• 8. Participates in development of department standard operating procedures.
• 9. Performs other related duties as assigned.

Bona Fide Occupational Qualifications

• 1. Position requires High school diploma or equivalent. Associate’s or Bachelor’s degree in information systems or related field preferred.
• 2. Working knowledge of fundamental operations of Windows, Microsoft Office, and other emerging technologies is required.
• 3. Knowledge of banking applications is preferred.
• 4. Experience in customer service best practices & supporting a corporate environment is required.
• 5. Related experience and training in troubleshooting and providing technical support is required.
• 6. May be eligible for Telecommuting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.