Technical Support Lead: Hands-On Team Coach

Dexian; Jacksonville (FL); On-site; USD 52,200 - 63,800; Full time

Job summary

A leading technology and staffing firm in Jacksonville seeks a Technical Team Lead to guide and mentor the technical support team. This role focuses on customer satisfaction, resolving escalated issues, and enhancing team performance through coaching. The ideal candidate has a Bachelor's degree in Computer Services and at least 3 years in a similar role, demonstrating excellent leadership and troubleshooting skills. This full-time position offers competitive pay and growth opportunities.

Qualifications

• 3+ years of experience in a Tier 2 role.
• Ability to troubleshoot technical problems effectively.
• Highly motivated, detail-oriented, and reliable.

Responsibilities

• Resolve escalated service tickets.
• Provide ongoing coaching and development of team.
• Evaluate and solve client technical problems.

Skills

Proficiency in English

Customer service skills

Troubleshooting skills

Knowledge of computer and server hardware

Knowledge of PAX products

Leadership skills

Interpersonal skills

Education

Bachelor's Degree in Computer Services

Job description

A leading technology and staffing firm in Jacksonville seeks a Technical Team Lead to guide and mentor the technical support team. This role focuses on customer satisfaction, resolving escalated issues, and enhancing team performance through coaching. The ideal candidate has a Bachelor's degree in Computer Services and at least 3 years in a similar role, demonstrating excellent leadership and troubleshooting skills. This full-time position offers competitive pay and growth opportunities.