Support Team Lead: People, Coaching & Escalations

i3 Verticals; Temple (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Temple, GA, is seeking a Team Lead, Support to manage the day-to-day activities of its support team. You will lead daily meetings, handle PTO approvals, and develop team goals. Ideal candidates should have supervisory experience, strong customer service skills, and troubleshooting abilities. This is an excellent opportunity for an individual looking to grow and lead in a dynamic team environment.

Qualifications

• 1+ year of supervisory and customer service experience.
• Proven track record in supervising help desk functions.
• Experience with hardware, software, and networking troubleshooting.

Responsibilities

• Schedule and lead daily standup meetings.
• Manage team calendar and approve PTO.
• Develop and manage annual goals for the team.

Skills

Supervisory experience

Customer service skills

Troubleshooting skills

Project management

Education

High School Diploma or GED

Tools

MS SQL

Job description

A leading technology firm in Temple, GA, is seeking a Team Lead, Support to manage the day-to-day activities of its support team. You will lead daily meetings, handle PTO approvals, and develop team goals. Ideal candidates should have supervisory experience, strong customer service skills, and troubleshooting abilities. This is an excellent opportunity for an individual looking to grow and lead in a dynamic team environment.