Global Technical Support Manager: Lead Escalations & Ops

Peskind Executive Search; West Palm Beach (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading executive search firm seeks a Technical Customer Support Manager to lead global support operations. This role requires 5+ years of technical support leadership, strong troubleshooting skills, and excellent communication. Responsibilities include managing complex escalations, developing long-term resolutions, and driving cross-team collaboration to ensure exceptional customer experiences. The position is located in West Palm Beach, Florida.

Qualifications

• 5+ years in technical support leadership roles.
• Strong troubleshooting and escalation skills.
• Able to work under pressure and outside standard hours.

Responsibilities

• Lead global support operations and team performance.
• Oversee daily shift execution and issue tracking.
• Manage lifecycle of critical issues across teams.

Skills

Technical support leadership

Troubleshooting

Cross-team collaboration

Communication

CRM/ticketing tool experience

Scripting skills (Python, Bash)

Education

Bachelor’s degree in engineering or similar

Master’s degree

Tools

Zendesk

Job description

A leading executive search firm seeks a Technical Customer Support Manager to lead global support operations. This role requires 5+ years of technical support leadership, strong troubleshooting skills, and excellent communication. Responsibilities include managing complex escalations, developing long-term resolutions, and driving cross-team collaboration to ensure exceptional customer experiences. The position is located in West Palm Beach, Florida.