Customer Support Team Lead - Enterprise Tech

TechStrat Ltd.; Falls Church (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Innovative culture

Job summary

A dynamic technology company in Falls Church, VA is seeking a Customer Support Lead to oversee a small team dedicated to resolving technical issues efficiently. You will manage the entire ticket lifecycle, collaborate with cross-functional teams, and ensure high levels of customer satisfaction. The ideal candidate will have 4+ years of customer support experience, a Bachelor's degree in Computer Science, and exceptional communication skills. This full-time role offers a collaborative environment with opportunities for growth.

Qualifications

• 4+ years in customer support or technical support for enterprise software.
• Excellence in polished, professional customer communications.
• Proven ability to collaborate across teams to resolve complex issues.

Responsibilities

• Lead the Customer Support team and manage ticket lifecycle.
• Provide technical guidance on complex support tickets.
• Serve as customer communications lead.

Skills

Customer relationship building

Technical troubleshooting

Effective communication

Analytical skills

Team collaboration

Agile mindset

Education

Bachelor’s degree in Computer Science or related field

Tools

Zendesk

HTML/CSS/JavaScript

Job description

A dynamic technology company in Falls Church, VA is seeking a Customer Support Lead to oversee a small team dedicated to resolving technical issues efficiently. You will manage the entire ticket lifecycle, collaborate with cross-functional teams, and ensure high levels of customer satisfaction. The ideal candidate will have 4+ years of customer support experience, a Bachelor's degree in Computer Science, and exceptional communication skills. This full-time role offers a collaborative environment with opportunities for growth.