Technical Support Lead & Field Trainer

Bea; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

BEA America is seeking a Technical Service Representative to provide Tier I–III technical support by phone and on-site visits across the BEA product line. You will coordinate with Tech Services, Product Management, and Sales, and travel up to 50% for training and field assistance.

Responsibilities include on-site/remote trainings, updating wiring diagrams, supporting testing, and ensuring ANSI compliance. You will mentor teams and drive process improvements while delivering clear technical

Qualifications

• Associate's degree in electronics preferred.
• 5+ years of industry-related experience.
• Outstanding verbal and written communication; able to train others.

Responsibilities

• Provide Tier I–III technical support via phone and on-site visits.
• Attend OEM-focused technical training and document key takeaways.
• Conduct on-site and remote technical training for internal and external customers.

Skills

Electrical troubleshooting

Mechanical aptitude

Strong communication

Training delivery

CRM usage

Education

Associate’s degree in electronics

Tools

CRM system

Job description

BEA America is seeking a Technical Service Representative to provide Tier I–III technical support by phone and on-site visits across the BEA product line. You will coordinate with Tech Services, Product Management, and Sales, and travel up to 50% for training and field assistance.

Responsibilities include on-site/remote trainings, updating wiring diagrams, supporting testing, and ensuring ANSI compliance. You will mentor teams and drive process improvements while delivering clear technical