Technical Service Representative

Bea; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

BEA America is seeking a Technical Service Representative to provide Tier I–III technical support by phone and on-site visits across the BEA product line. You will coordinate with Tech Services, Product Management, and Sales, and travel up to 50% for training and field assistance.

Responsibilities include on-site/remote trainings, updating wiring diagrams, supporting testing, and ensuring ANSI compliance. You will mentor teams and drive process improvements while delivering clear technical

Qualifications

• Associate's degree in electronics preferred.
• 5+ years of industry-related experience.
• Outstanding verbal and written communication; able to train others.

Responsibilities

• Provide Tier I–III technical support via phone and on-site visits.
• Attend OEM-focused technical training and document key takeaways.
• Conduct on-site and remote technical training for internal and external customers.

Skills

Electrical troubleshooting

Mechanical aptitude

Strong communication

Training delivery

CRM usage

Education

Associate’s degree in electronics

Tools

CRM system

Job description

Scope of roleThe Technical Service Representative acts as the front lines for phone support. They work directly with other members of Tech Services, Product Management, and Sales to prioritize the phone support, some travel focused on training/development, and field assistance where the business may need it.Roles and responsibilitiesTechnical Support & ExpertiseProvide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line.Respond to technical support calls within scheduled timeframes.Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.Training & EducationConduct on-site and remote technical training for internal and external customers.Develop and lead technical training sessions for:Internal teams (technical and sales).External partners, including Sensor Certification Training and customer-focused webinars.Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.Testing & Product AdoptionAssist engineering with in-house lab and field testing of products.Perform and document competitive product testing as needed.Maintain and update the wiring diagram database, including the creation of new diagrams.Industry Standards & ComplianceProvide on-site installation support when necessary.Submit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.Stay up to date with local and international industry standards.Obtain and maintain AAADM Inspector certification.Other ResponsibilitiesContribute to continuous process improvement and knowledge sharing.Perform additional duties as assigned by the Manager.Additional responsibilities may be assigned at the discretion of the Technical Services Manager to meet business needs.CompetenciesRequirements Degree(s) or certification(s): Associate’s degree in electronics (preferred) or 2-3 years of relevant experience.Recertification needed: N/AProfessional experience required:5 years of industry-related experienceTechnical skills Possess electrical and mechanical aptitude with the ability to diagnose and resolve product/application issues in the field and remotely.Outstanding presentation skills for conducting technical training and education sessions for customers and internal teams.Ability to create, read, and explain wiring diagrams.Required travel up to 50%IT ProficiencyBasic level proficiency in ERP Proficient MS Office applications including Word, Excel, Power Point and Outlook.Language skills:French: N/AEnglish: YesInterpersonal skillsExcellent verbal and written communication for clear interaction with team members, customers, and cross-functional departmentsStrong leadership and coaching ability to motivate and develop a full technical support team.Conflict resolution and problem-solving skills to manage escalations and maintain positive relationships across the organization.#BEAAmerica