Technical Service & Training Specialist

BEA Sensors Americas; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

BEA Sensors Americas is seeking a Technical Service Representative to provide Tier I-III support by phone and on-site, collaborating with Tech Services, Product Management, and Sales. The role emphasizes timely response, hands-on field assistance, and travel for training.

As part of the team, you will conduct on-site and remote technical trainings, contribute to documentation, maintain wiring diagrams, and ensure ANSI/AAADM standards are met.

Qualifications

• Associate degree in electronics or 2–3 years relevant experience.
• 5 years of industry-related experience.
• Proficiency in MS Office and ERP systems.
• Ability to read wiring diagrams and present technical material.

Responsibilities

• Provide Tier I–III technical support via phone and on-site.
• Log support interactions in CRM and maintain documentation.
• Attend training seminars and retrain internal teams.
• Conduct on-site and remote technical training for customers.
• Update wiring diagram database and assist with product testing.
• Ensure compliance with industry standards and AAADM certification.
• Travel up to 50% as required.

Skills

Electrical aptitude

Mechanical aptitude

Presentation skills

Leadership

Communication

Education

Associate degree in electronics

Tools

MS Office

ERP

Job description

BEA Sensors Americas is seeking a Technical Service Representative to provide Tier I-III support by phone and on-site, collaborating with Tech Services, Product Management, and Sales. The role emphasizes timely response, hands-on field assistance, and travel for training.

As part of the team, you will conduct on-site and remote technical trainings, contribute to documentation, maintain wiring diagrams, and ensure ANSI/AAADM standards are met.