Technical Applications Engineer - Field Support & Training

Actalent; Torrance (CA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Job summary

Actalent seeks an Application Engineer for a 100% onsite role in Torrance, CA, to support Regional Sales and Product Managers with technical requirements. You will answer inquiries, deliver training, prepare proposals, and provide on-site support to customers and distributors.

You will build demonstrations, maintain product knowledge, and assist with motor selection, PLC programming, and troubleshooting while traveling up to 50% to support field activities.

Qualifications

• Bachelor's degree in Engineering or a related technical field.
• Ability to analyze sales and technical issues and develop practical solutions.
• Understanding of profit and margin calculations.

Responsibilities

• Assist RS and PM in answering technical inquiries, preparing proposals, and providing on-site support.
• Support RS and PM in delivering technical training to distributors and sales representatives.
• Assist customers in resolving issues related to products.
• Build and maintain demonstration units.
• Prepare sales and marketing materials to support and enhance RS and PM activities.
• Provide technical support, including motor selection, wiring, setup assistance, servo tuning, parameter configuration, PLC programming, troubleshooting, and related services.
• Develop a comprehensive understanding of product applications to effectively support sales presentations and product demonstrations.
• Maintain knowledge of product specifications, servo and stepper motor fundamentals, and manufacturing processes to assist customers with product selection and application design.
• Continuously improve technical and business skills through in-house and external training programs.
• Collaborate with sales representatives and distributors to generate new business opportunities.
• Perform service work promptly, safely, and professionally, ensuring customer satisfaction as measured by timely resolution of issues, minimal customer disputes, and positive customer feedback.
• Travel as required to support field service activities and customer needs.
• Diagnose and resolve customer technical product issues.
• Develop and maintain technical documentation and records.
• Deliver technical product training courses to customers as assigned.
• Assist in training sales personnel, engineers, distributors, and other associates.
• Travel up to 50% as required.
• Provide technical training to improve product and application knowledge.
• Assist with failure analysis and root cause investigations.
• Stay current with industry trends, technologies, and emerging equipment.
• Continuously study, update, and present the features and benefits of products.
• Collaborate with engineers from business partners to strengthen technical cooperation and support joint sales initiatives.

Skills

Analytical thinking

Technical problem solving

Communication skills

Education

Bachelor's degree in Engineering or related technical field

Job description

Actalent seeks an Application Engineer for a 100% onsite role in Torrance, CA, to support Regional Sales and Product Managers with technical requirements. You will answer inquiries, deliver training, prepare proposals, and provide on-site support to customers and distributors.

You will build demonstrations, maintain product knowledge, and assist with motor selection, PLC programming, and troubleshooting while traveling up to 50% to support field activities.