Field Service Engineer: Onsite & Remote Technical Support

Beckhoff Automation USA; Alpharetta (GA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

12 Paid Holidays

21 Days of PTO

Employer-paid Medical, Dental & Vision

401(k) with 6% match

Life, AD&D, Disability insurance

Elective Benefits: Accident, Critical-

Professional Development

CarData program: fixed monthly + IRS-m

Job summary

Beckhoff Automation USA is seeking a Field Service Engineer to sustain customer success across the region, delivering on-site and remote support. You will troubleshoot, maintain, and optimize Beckhoff systems, and share knowledge to strengthen customer relationships.

Based in the Atlanta area, this hybrid role requires travel 50%+ and collaboration with Sales and Application Engineering teams to ensure rapid, effective issue resolution and ongoing satisfaction.

Qualifications

• Bachelor’s degree in engineering or related technical field or equivalent
• Experience with field service in automation environments is preferred
• Strong communication and problem-solving skills required

Responsibilities

• Act as regional technical support contact and ensure Beckhoff systems run reliably.
• Drive issues to resolution via on-site, remote, and email support.
• Collaborate with regional field team on strategic execution.
• Advise customers on maintenance best practices and product usage.
• Document recurring issues and share insights with internal teams.
• Assist with product trainings or onboarding as needed.

Skills

Customer-facing communication

Collaborative mindset

Bachelor's degree in engineering

TwinCAT & EtherCAT expertise

Unix basics

PLCs & motion control

Robotics & I/O systems

Windows & industrial networking

Problem solving under time pressure

Technical guidance delivery

Education

Bachelor of Science in engineering or related field

Tools

TwinCAT

EtherCAT

Job description

Beckhoff Automation USA is seeking a Field Service Engineer to sustain customer success across the region, delivering on-site and remote support. You will troubleshoot, maintain, and optimize Beckhoff systems, and share knowledge to strengthen customer relationships.

Based in the Atlanta area, this hybrid role requires travel 50%+ and collaboration with Sales and Application Engineering teams to ensure rapid, effective issue resolution and ongoing satisfaction.