Mechanical Field Technician II

Dover Pumps & Process Solutions Segment, Inc.; Denver City (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Dover Pumps & Process Solutions Segment, Inc. is seeking a Field Technical Service Support 2 to help clients with installations, maintenance, upgrades, and repairs in the field.

You will be the primary customer contact for technical and service issues and work to achieve product performance and satisfaction. You will diagnose, troubleshoot, and resolve problems, instruct customers on proper equipment use, document service logs, and prepare reports for failure analysis while escalating to

Qualifications

• Aptitude for field-based service procedures and basic tools learned through work experience.

Responsibilities

• Works under moderate supervision.
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
• Communicates information that requires some explanation or interpretation.

Job description

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients' service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails.

A Support 2 requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.

Responsibilities

• Works under moderate supervision..
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures..
• Communicates information that requires some explanation or interpretation.