Lead Mechatronics Support Engineer & Trainer

GET Group North America; Waltham (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

GET Group North America invites a Lead Technical Support Engineer to deliver high-level technical expertise to Field Service Engineers and the Technical Service Manager. You will diagnose complex hardware/software issues, coordinate service projects, and contribute to product improvements.

This role requires strong communication, leadership, and problem-solving skills, plus the ability to read schematics, train engineers, and work with vendors. Travel up to 50% domestic is expected.

Qualifications

• 4-year experience in a Mechatronics support role.
• 2-4 years Electro-Mechanical experience in a hands-on environment.
• Familiarity with Electro-Mechanical devices and automation equipment.
• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Superior understanding of equipment hardware and software systems.
• Excellent time management.

Responsibilities

• Provide high-level technical support for hardware and software problems beyond Field Service Engineers’ expertise.
• Coordinate and assign work projects for new equipment hardware or software.
• Evaluate equipment operations and recommend hardware/software upgrades.
• Provide ongoing training to Field Service Engineers to improve knowledge.
• Develop Service bulletins and Knowledge Base articles to aid problem-solving.
• Collaborate with programmers to explain errors and suggest modifications.
• Arrange services with vendors to repair or replace defective products.
• Develop and communicate department projects and goals.
• Maintain knowledge of technology innovations and trends.

Skills

Communication skills

Leadership

Problem-solving

Time management

Explain technical issues

Willingness to learn

Microsoft Office

Education

CompTIA A+ certification

Associate’s degree in Technical/Diagnostic field

Bachelor of Science in technical discipline

Military training

Tools

Windows 10/11

Windows Server

Job description

GET Group North America invites a Lead Technical Support Engineer to deliver high-level technical expertise to Field Service Engineers and the Technical Service Manager. You will diagnose complex hardware/software issues, coordinate service projects, and contribute to product improvements.

This role requires strong communication, leadership, and problem-solving skills, plus the ability to read schematics, train engineers, and work with vendors. Travel up to 50% domestic is expected.