Onsite Tech Support Specialist II - Troubleshooter

Gilder Search Group; Columbia (SC); On-site; USD 27,552 - 31,684; Full time

Job summary

A national technology firm is looking for a Specialist in Technology Support II in Columbia, SC. This onsite role involves resolving technical issues, maintaining databases, and monitoring systems. Candidates should hold a Bachelor's or Associate degree in Computer Science or similar fields, possess strong customer service and problem-solving skills, and be familiar with Citrix, VPN, and Microsoft products. This position ensures continuous support in a fast-paced environment, with a salary range of $20 - $23 per hour.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proven customer service and problem-solving skills.
• Ability to provide technical training.

Responsibilities

• Troubleshoot and restore technical services.
• Maintain knowledge and call tracking databases.
• Monitor systems to prevent outages.
• Analyze data for business impact.
• Perform administrative duties.

Skills

Strong customer service skills

Good problem solving skills

Technical advice and guidance

Understanding of basic technical problems

Industry’s business systems knowledge

Proficient computer skills

Education

Bachelor’s degree in Computer Science or related

Associate Degree in Computer Science or related

2 years of job related experience

Tools

Citrix

VPN

Microsoft Products (Outlook, Teams)

Job description

A national technology firm is looking for a Specialist in Technology Support II in Columbia, SC. This onsite role involves resolving technical issues, maintaining databases, and monitoring systems. Candidates should hold a Bachelor's or Associate degree in Computer Science or similar fields, possess strong customer service and problem-solving skills, and be familiar with Citrix, VPN, and Microsoft products. This position ensures continuous support in a fast-paced environment, with a salary range of $20 - $23 per hour.