Technical Support II - US Citizenship Required

Revolution Technologies; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology solutions company in Columbia is seeking a Technical Support II specialist. This full-time position involves troubleshooting technical issues, providing customer support, and maintaining knowledge databases. Candidates should have a Bachelor's degree in Computer Science or related fields and proficiency in Citrix, VPN, and Microsoft products. This role includes benefits such as medical insurance and a 401(k).

Qualifications

• Bachelor's degree in Computer Science or related field required.
• Proficient with Citrix, VPN, and Microsoft products.
• Experience in technical help desk support preferred.

Responsibilities

• Resolve routine to moderately complex technical needs of customers.
• Troubleshoot and restore service and equipment problems.
• Maintain knowledge databases to enhance quality of resolutions.

Skills

Technical advice and guidance

Technical problem-solving

Knowledge of Citrix and VPN

Proficient in Microsoft products

Education

Bachelor's degree in Computer Science or related field

2 years of technical help desk experience

Tools

Help desk software

Knowledge management systems

Job description

Technical Support II - US Citizenship Required

Experienced Business Professional ~ driving the initiatives and goals while exceeding all business objectives, on-time ~ within budget.

Technical Support II Specialist -

US Citizen for Security Clearance

No B2B - NO C2C, EAD, or any Sponsorship.

Duties

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve, and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.
• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes.
• Complete customer requests and provide guidance in the resolution of application, hardware, and software problems. Determine the business impact of requests and escalate to higher-level professionals when necessary.
• Maintain knowledge database and call tracking database to enhance the quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, networks, etc.
• Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer\'s business needs.

Skills

• Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. Understands basic technical problems and solutions in relation to the business environment. Understands the industry\'s business systems and processes.
• Required Software and Tools: Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry. Work Environment: Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center.
• Citrix, VPN, and Microsoft products
• Day To Day: Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve, and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have in-depth knowledge or experience in specific areas.

Education

• Bachelor\'s degree in Computer Science, Information Technology, or a job-related degree. OR an Associate Degree in Computer Science, Information Technology or other job-related degree OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience. Required Work Experience: None.

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Benefits

• Medical insurance
• Vision insurance
• 401(k)

Seniority level

Associate

Employment type

Full-time

Job function

• Information Technology

Industries

• Information Services
• Hospitals and Health Care