Technical Support & Growth Owner - Remote AZ

NYU Langone; Gilbert (AZ); Remote; USD 60,000 - 94,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

NYU Langone is expanding its Gilbert presence in Arizona with a Technical Support Specialist role that emphasizes ownership beyond scripted responses. You will help position new offerings locally, nurture leads, and work with product teams to tailor solutions for Gilbert clients.

The role requires 3+ years in technical support, a strong grasp of sales/marketing concepts, and a driven, performance-oriented mindset with excellent written and verbal communication.

Qualifications

• 3+ years operating in a Technical Support Specialist role.
• 4+ years navigating the politics involved in sales/marketing.
• Solid understanding of sales/marketing best practices.

Responsibilities

• Grow NYU Langone's footprint in Gilbert through earned introductions.
• Nurture marketing leads until timing favors closure.
• Collaborate with product teams to position offerings in Gilbert.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Brief the Technical Support Specialist team on weekly market trends.

Skills

Tech support experience

Sales/marketing knowledge

Strong communication

Results oriented

Job description

NYU Langone is expanding its Gilbert presence in Arizona with a Technical Support Specialist role that emphasizes ownership beyond scripted responses. You will help position new offerings locally, nurture leads, and work with product teams to tailor solutions for Gilbert clients.

The role requires 3+ years in technical support, a strong grasp of sales/marketing concepts, and a driven, performance-oriented mindset with excellent written and verbal communication.