Senior Technical Support Specialist — Growth & Mentorship

Egreenservices; Surprise (AZ); In loco; USD 59.000 - 93.000; Part-time

Vantaggi offerti da questo lavoro

Mentor program

Benefits package

Growth opportunities

Descrizione del lavoro

Media Excellence Group in Surprise, AZ seeks a Technical Support Specialist for a part-time role. You’ll handle complaints, coordinate with marketing and sales teams, and coach junior reps to close deals.

Expect a mid-level title with a focus on accountability and discreet handling of sensitive information. The role emphasizes zero-bureaucracy teamwork, strong problem-solving, and growth potential within a supportive office environment.

Competenze

• Real Complaint Handling chops, plus the Communication curiosity to keep growing.
• The grit to debug at 4pm on a Friday without complaint.
• Comfort being measured against a clear mid-level bar.
• Comfort being accountable for a craft-obsessed outcome in a part-time role.
• Professionalism, integrity, and discretion with sensitive information.
• Detail-oriented approach with a commitment to accuracy.

Mansioni

• Wire Communication and Complaint Handling together so marketing hands sales clean leads
• Position Media Excellence Group against competitors with clear, differentiated value props
• Walk AZ partners through co-marketing they'll say yes to
• Coach junior reps through their first bias-to-action negotiation
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Brief the Technical Support Specialist team on what's working in this week's market
• Read the room on every mid-level call and adjust the close

Conoscenze

Complaint handling

Communication

Problem solving

Accountability

Attention to detail

Discretion

Professionalism

Descrizione del lavoro

Media Excellence Group in Surprise, AZ seeks a Technical Support Specialist for a part-time role. You’ll handle complaints, coordinate with marketing and sales teams, and coach junior reps to close deals.

Expect a mid-level title with a focus on accountability and discreet handling of sensitive information. The role emphasizes zero-bureaucracy teamwork, strong problem-solving, and growth potential within a supportive office environment.