Technical Support Specialist

NYU Langone; Gilbert (AZ); Remote; USD 60,000 - 94,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

NYU Langone is expanding its Gilbert presence in Arizona with a Technical Support Specialist role that emphasizes ownership beyond scripted responses. You will help position new offerings locally, nurture leads, and work with product teams to tailor solutions for Gilbert clients.

The role requires 3+ years in technical support, a strong grasp of sales/marketing concepts, and a driven, performance-oriented mindset with excellent written and verbal communication.

Qualifications

• 3+ years operating in a Technical Support Specialist role.
• 4+ years navigating the politics involved in sales/marketing.
• Solid understanding of sales/marketing best practices.

Responsibilities

• Grow NYU Langone's footprint in Gilbert through earned introductions.
• Nurture marketing leads until timing favors closure.
• Collaborate with product teams to position offerings in Gilbert.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Brief the Technical Support Specialist team on weekly market trends.

Skills

Tech support experience

Sales/marketing knowledge

Strong communication

Results oriented

Job description

A Technical Support Specialist who only follows the script will be bored at NYU Langone; we want the one who rewrites it for AZ. This Gilbert opening trades 3 years and Phone Etiquette for $60,000 - $94,000, then layers on the ownership most listings only hint at.

Key Responsibilities

• Grow NYU Langone's refreshingly-candid footprint one earned introduction at a time
• Nurture the slow sales marketing leads until timing flips in our favor
• Collaborate with product teams to position new offerings in the Gilbert region
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Brief the Technical Support Specialist team on what's working in this week's market

What You'll Bring

• Roughly 3+ years operating in a similar Technical Support Specialist position
• Comfort being measured against a clear mid-level bar
• 4+ years navigating the politics that sales marketing work attracts
• Solid understanding of sales marketing best practices and industry standards
• An impact-driven attitude and eagerness to learn new skills
• Comfort owning a number that goes up or down because of you
• Sharp written and verbal communication, tested under scrutiny

NYU Langone grew up alongside its customers, scaling from a single Gilbert room into the sales marketing partner much of AZ now trusts. Our Gilbert team treats every retro like a chance to quietly upgrade how we operate.

Expect $60,000 - $94,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Gilbert feel lighter.

We are growing the NYU Langone team in AZ and adding this position immediately.