Technical Support & Field Issue Specialist

Husqvarna Construction North America; Olathe (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with matching

Employee discounts on Husqvarna items

Education assistance

Job summary

Husqvarna Construction North America in Olathe, Kansas, seeks a Technical Service Specialist to turn expert knowledge into top-notch customer support. You will troubleshoot Husqvarna Construction products, document interactions, and relay field insights to product teams.

The role requires deep mechanical/technical experience, strong communication, and the ability to read schematics. You will back up IPL maintenance and collaborate with cross-functional teams.

Qualifications

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Responsibilities

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Skills

Mechanical troubleshooting

Electrical schematic reading

CRM systems knowledge

Excellent communication

Customer-focused sales

Attention to detail

Education

Post-secondary technical training

Tools

AS400

CRM systems

Microsoft Excel

Microsoft Word

SAP

Job description

Husqvarna Construction North America in Olathe, Kansas, seeks a Technical Service Specialist to turn expert knowledge into top-notch customer support. You will troubleshoot Husqvarna Construction products, document interactions, and relay field insights to product teams.

The role requires deep mechanical/technical experience, strong communication, and the ability to read schematics. You will back up IPL maintenance and collaborate with cross-functional teams.