Technical Support Engineer - Product Care & Training

Husqvarna Group

Lenexa (KS)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Employee discounts

Education assistance

Parental leave

PTO

Job summary

Husqvarna Construction is hiring a Technical Service Specialist in Kansas to turn technical know-how into outstanding customer support. You will troubleshoot Husqvarna Construction products, document interactions, and connect field insights with teams to improve products and service.

This role involves assisting Service Technicians, training, and collaborating with Product Management, Customer Service, and Manufacturing on field issues. Office-based in Olathe, KS with opportunities for growth.

Qualifications

Five years or more of mechanical or technical experience.
Solid product knowledge and mechanical/technical ability.
Ability to read electrical schematics and illustrated parts lists.
CRM systems, Excel, Word, AS400, and customer-focused sales knowledge.

Responsibilities

Answer incoming technical calls from internal and external customers.
Troubleshoot product issues and provide clear, practical guidance.
Support and advise Service Technicians on Husqvarna Construction product repairs.
Assist with product training and complete repairs as needed.
Partner with Product Management, Customer Service, Manufacturing/Quality Control, and R&D on field issues.
Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
Document calls and technical issues in the CRM and enter orders in AS400.