Technical Services Representative

Husqvarna Construction North America; Olathe (KS); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

401(k) with matching

Employee discounts on Husqvarna items

Education assistance

Descrizione del lavoro

Husqvarna Construction North America in Olathe, Kansas, seeks a Technical Service Specialist to turn expert knowledge into top-notch customer support. You will troubleshoot Husqvarna Construction products, document interactions, and relay field insights to product teams.

The role requires deep mechanical/technical experience, strong communication, and the ability to read schematics. You will back up IPL maintenance and collaborate with cross-functional teams.

Competenze

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Mansioni

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.

Conoscenze

Mechanical troubleshooting

Electrical schematic reading

CRM systems knowledge

Excellent communication

Customer-focused sales

Attention to detail

Formazione

Post-secondary technical training

Strumenti

AS400

CRM systems

Microsoft Excel

Microsoft Word

SAP

Descrizione del lavoro

**Technical Service Specialist****Husqvarna Construction | Olathe, Kansas**Turn technical know-how into outstanding customer support. In this role, you will help customers and sales representatives troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with the teams that improve our products and service.**What We Offer**Competitive payBenefits at date of hire (medical, dental, and vision coverage, 401(k) with matching and no vesting)Employee discounts on Husqvarna productsEducation assistance, paid parental leave, and opportunities to advancePTO: paid holidays, vacation, and sick time**What You’ll Do**Answer incoming technical calls from internal and external customers.Troubleshoot product issues and provide clear, practical guidance.Support and advise Service Technicians on Husqvarna Construction product repairs.Assist with product training and complete repairs as needed.Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.Administer or provide backup support for IPL maintenance.**Keep the Details Moving**Document calls and technical issues in the CRM.Enter RGA, sales order, and parts orders in AS400.Update individual KPIs and objectives quarterly and annually.**What You Bring**At least five years’ mechanical or technical experience.Solid product knowledge and mechanical or technical ability.Ability to read electrical schematics and illustrated parts lists.Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.A customer-first mindset and a talent for teaching and sharing knowledge.**Nice to Have**Post-secondary technical training.Experience with Husqvarna equipment.SAP experience.**Work Environment**This role is based in an office environment with frequent computer and phone use, plus occasional exposure to job sites and manufacturing settings.*Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.*You should be proficient in:Customer ServiceElectrical SchematicsMechanical Troubleshooting SkillsElectrical Schematic ReadingExcellent Communication SkillsMicrosoft ExcelAS400CRMMicrosoft Word