Technical Support Engineer—Field & Product Insight

Husqvarna Group

Olathe (KS)

On-site

USD 52,000 - 76,000

Full time

33 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Competitive pay

Benefits at hire (medical, dental, and

Employee discounts on Husqvarna

Education assistance, paid parental...

PTO: paid holidays, vacation, and sick

Job summary

Husqvarna Construction in Olathe, Kansas, seeks a Technical Service Specialist to convert technical know-how into outstanding customer support. You will troubleshoot Husqvarna Construction products, document interactions in the CRM, and connect field insights with product teams.

The role includes answering technical calls, guiding repairs, supporting Service Technicians, and collaborating with Product Management, Customer Service, Manufacturing/Quality, and Research & Development.

Qualifications

Minimum five years of mechanical or technical experience.
Strong product knowledge and mechanical/technical ability.
Ability to read electrical schematics and illustrated parts lists.
Experience with CRM, Excel, Word, AS400, and customer-focused sales.
Detail-oriented and organized with fast-paced responsiveness.

Responsibilities

Answer incoming technical calls from customers and sales reps.
Troubleshoot product issues and provide practical guidance.
Support and advise Service Technicians on product repairs.
Assist with product training and complete repairs as needed.
Collaborate with Product Management, Customer Service, Manufacturing/Quality, and R&D on field issues.
Contribute to warranty policies, procedures, and technical bulletins.
Document calls and issues in the CRM; manage orders in AS400.