Technical Services Expert — Customer Support & Repairs

Husqvarna Construction; Olathe (KS); In loco; USD 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Benefits from start

Employee discounts

Education assistance

Paid parental leave

PTO

Opportunities to advance

Descrizione del lavoro

Husqvarna Construction in Olathe, Kansas, is seeking a Technical Service Specialist to convert technical know-how into superior customer support. You will troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with product and service teams.

The role emphasizes responding to technical calls, guiding service technicians, and assisting with training while coordinating with Product Management, QA, and R&D on field issues.

Competenze

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Mansioni

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.
• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

Conoscenze

Customer service

Electrical schematic reading

Mechanical troubleshooting

CRM knowledge

Communication skills

Formazione

Post-secondary technical training

Strumenti

AS400

CRM

Excel

Microsoft Word

SAP

Descrizione del lavoro

Husqvarna Construction in Olathe, Kansas, is seeking a Technical Service Specialist to convert technical know-how into superior customer support. You will troubleshoot Husqvarna Construction products, document every interaction, and connect field insights with product and service teams.

The role emphasizes responding to technical calls, guiding service technicians, and assisting with training while coordinating with Product Management, QA, and R&D on field issues.