Construction Tech Support Specialist

Husqvarna Construction Products North America, Inc.; Olathe (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k) with matching

Employee discounts

Education assistance

Parental leave

Paid holidays, vacation & sick time

Job summary

Husqvarna Construction Products North America, Inc. in Olathe, Kansas is seeking a Technical Service Specialist to turn technical know-how into effective customer support. You will troubleshoot Husqvarna Construction products, document interactions, and relay field insights to product and service teams.

Join a team that emphasizes customer focus, product knowledge, and cross-functional collaboration. The role offers competitive pay, benefits from date of hire, and opportunities to grow within

Qualifications

• At least five years’ mechanical or technical experience.
• Solid product knowledge and mechanical or technical ability.
• Ability to read electrical schematics and illustrated parts lists.
• Working knowledge of CRM systems, Excel, Word, AS400, and Customer Focused Sales.
• A detail-oriented, organized approach and the ability to respond quickly in a fast-paced environment.
• A customer-first mindset and a talent for teaching and sharing knowledge.

Responsibilities

• Answer incoming technical calls from internal and external customers.
• Troubleshoot product issues and provide clear, practical guidance.
• Support and advise Service Technicians on Husqvarna Construction product repairs.
• Assist with product training and complete repairs as needed.
• Partner with Product Management, Customer Service, Manufacturing/Quality Control, and Research & Development on field issues.
• Contribute to warranty policies, procedures, technical bulletins, and biweekly team meetings.
• Administer or provide backup support for IPL maintenance.
• Keep the Details Moving.
• Document calls and technical issues in the CRM.
• Enter RGA, sales order, and parts orders in AS400.
• Update individual KPIs and objectives quarterly and annually.

Skills

Mechanical experience

Electrical schematics

CRM & Office

Detail-oriented

Customer-focused

Education

Post-secondary technical training

Tools

AS400

SAP

CRM software

Job description

Husqvarna Construction Products North America, Inc. in Olathe, Kansas is seeking a Technical Service Specialist to turn technical know-how into effective customer support. You will troubleshoot Husqvarna Construction products, document interactions, and relay field insights to product and service teams.

Join a team that emphasizes customer focus, product knowledge, and cross-functional collaboration. The role offers competitive pay, benefits from date of hire, and opportunities to grow within