Technical Support Engineering Manager

Summit Funding, Inc.; United States; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Summit Funding, Inc. seeks a Manager II, Technical Support Engineer to lead a regional team of Partner/Support Engineers.

This full-time role supports advertisers and partners, guides team development, and manages complex escalations from a remote or hybrid base in New York City or Chicago. You will coach and align the team on priorities, own critical partner relationships, and serve as the escalation point for difficult technical issues, using data insights, API integrations, SQL, and

Qualifications

• 2+ years of people/team management experience (roughly 5+ years overall) in Support/Solution/Partner Engineering.
• Experience in Ad Tech, MarTech, or eCommerce sectors.
• Strong technical skills in data manipulation, API integrations, SQL, and debugging complex systems.
• Ability to manage ambiguity and make timely, high-quality decisions.
• Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team.

Responsibilities

• Lead and coach a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes.
• Own advertiser and partner relationships across various segments, delivering user-centric solutions and engaging on priority accounts.
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement.

Skills

People management

Technical leadership

Partner engineering

Data manipulation

API integrations

SQL

Debugging

AI experimentation

Decision making

AdTech experience

Job description

Leading a regional team of Partner/Support Engineers, the full-time Manager II, Technical Support Engineer will oversee advertiser and partner relationships, drive team development, and manage complex technical escalations, all while working remotely or in a hybrid capacity from New York City or Chicago.

Key responsibilities

• Lead and coach a team of Partner/Support Engineers, setting objectives and ensuring accountability for outcomes
• Own advertiser and partner relationships across various segments, delivering user-centric solutions and engaging on priority accounts
• Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolution and continuous improvement

Required qualifications

• 2+ years of people/team management experience with a strong background in Support/Solution/Partner Engineering (approximately 5+ years overall)
• Experience in Ad Tech, MarTech, or eCommerce sectors
• Strong technical skills in data manipulation, API integrations, SQL, and debugging complex systems
• Ability to manage ambiguity and make timely, high-quality decisions
• Proficiency in leveraging AI to enhance work quality and champion AI experimentation within the team