Manager, Technical Solutions

EngineersOfAI; San Francisco (CA); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Reddit is seeking an experienced Senior Technical Solutions Manager to lead a group of technical ICs, guiding strategic initiatives and ensuring high-quality ad signal integrations across pixels and Conversions API.

You will partner with Sales, Product, and Engineering to remove blockers, optimize workflows, and scale support models while maintaining strong advertiser outcomes. Hybrid in SF office 1-2 days per week.

Qualifications

• 8+ years in a technical support or similar role.
• 3+ years in a people management role leading technical ICs.
• Strong understanding of ad tech ecosystems and signal technologies, incl. pixels and conversions API.
• Experience with AI tools, ML workflows, or AI-driven troubleshooting.
• Adept at debugging, data analysis, and using diagnostic tools.
• Experience with data management/visualization platforms (Hex, Tableau, Looker, Sense).
• Proven cross-functional collaboration with product, engineering, and sales teams.
• Excellent verbal and written communication skills.
• BA / BS degree.

Responsibilities

• Supervise and mentor a group of technical solutions managers, providing strategic direction and coaching.
• Oversee ads signals enablement and ensure proper integration of pixels and conversions API.
• Drive strategic, cross-functional technical initiatives across teams.
• Collaborate with Sales, Product, and Engineering to remove obstacles and enable revenue growth.
• Lead advanced diagnostic procedures to troubleshoot client challenges and meet SLAs.
• Facilitate communication between leads to relay advertiser insights and feedback to shape products.
• Identify processes and tooling changes to increase team bandwidth and scale support.
• Regularly share strategic themes and metrics with leadership.

Skills

Technical leadership

People management

Ad tech knowledge

AI tooling

Debugging tools

Data platforms

Cross-functional collaboration

Communication skills

Education

BA/BS degree

Tools

Hex

Tableau

Looker

Sense

Job description

Overview

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Please note that this role is required to work in person from our SF office 1-2 days per week.

What you’ll do

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
• Facilitate communication between cross-functional leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
• Regularly share strategic themes and metrics with leadership team

Required Qualifications

• 8+ years experience in a technical support role or similar
• 3+ years in a people management role leading technical ICs
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense)
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
• Excellent verbal and written communication skills
• BA / BS degree

Benefits