Technical Account Manager

Summit Funding, Inc.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Summit Funding, Inc. is seeking a full-time Technical Account Manager to support strategic partners in the programmatic advertising ecosystem. This role will focus on maximizing customer protection, addressing invalid traffic concerns, and managing sensitive investigations remotely.

The ideal candidate will have prior AdTech experience and a strong analytical mindset, capable of translating complex technical findings for customers. Responsibilities include ensuring customer satisfaction, expanding client relationships, and providing exceptional support for escalations.

Qualifications

• Prior experience in AdTech, preferably in programmatic advertising.
• Strong investigative and analytical mindset.
• Ability to manage customer-facing escalations.

Responsibilities

• Ensure customer satisfaction and long-term partnership success.
• Expand client relationships as the primary contact.
• Provide exceptional customer support and manage escalations.

Skills

AdTech experience

Analytical mindset

Customer-facing escalations

SQL knowledge

Tools

Looker

Job description

To support strategic partners in the programmatic advertising ecosystem, the full‑time Technical Account Manager will maximize customer protection, address invalid traffic concerns, and navigate ad fraud challenges while collaborating cross‑functionally and managing sensitive investigations remotely.

Key responsibilities

• Ensure customer satisfaction and long‑term partnership success across assigned accounts
• Expand client relationships by serving as the primary contact and building deep partnerships
• Provide exceptional customer support and manage escalations for sensitive issues

Required qualifications

• Prior experience in AdTech, with a strong preference for programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer‑facing escalations and multiple projects simultaneously
• Ability to translate complex technical findings into clear communication for customers
• Familiarity with analytics and reporting platforms such as SQL, Looker, or similar tools is a plus