Manager, Technical Solutions

EngineersOfAI; Los Angeles (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Reddit seeks a dynamic Manager, Technical Solutions to scale our team in Los Angeles. You will lead a group of managers, validate system reliability, and resolve blockers impacting advertiser success. You’ll guide complex ad-tech configurations and ensure campaigns run reliably in-market.

The role requires 8+ years in tech support or similar, 3+ years of people management, and collaboration across Sales, Product, and Engineering to drive initiatives. In-person at the LA office 1–2 days weekly.

Qualifications

• 8+ years in a technical support role or similar.
• 3+ years in a people-management role leading technical ICs.
• Strong understanding of ad tech ecosystems and signal technologies.
• Experience with AI tools or AI-driven workflows to optimize troubleshooting.
• Experience with data management platforms (Hex, Tableau, Looker, Sense).
• Excellent communication skills and collaboration across teams.
• BA/BS degree required.

Responsibilities

• Supervise and mentor a group of technical solutions managers.
• Oversee ads signals enablement, ensuring advertisers integrate key measurement products (pixels and conversions API).
• Drive strategic, cross-functional technical initiatives leveraging teams.
• Collaborate with Sales, Product, and Engineering to remove technical obstacles.
• Lead advanced diagnostic procedures to troubleshoot client challenges and meet SLAs.
• Relay advertiser insights and feedback to shape product development and GTM strategies.
• Identify processes and tooling changes to scale support models.
• Share strategic themes and metrics with leadership.

Skills

Technical troubleshooting

Data analysis

Cross-functional collaboration

Communication

Education

BA/BS degree

Tools

Tableau

Looker

Sense

Hex

Job description

Overview

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is looking for a dynamic leader to scale our Technical Solutions team. Sitting at the intersection of Sales, Product, and Engineering, the team owns the technical foundation behind campaign delivery, ad signals, issue resolution, and product feedback loops. Their work ensures Reddit’s ads products function reliably in-market while supporting GTM readiness and advertiser success. As Manager, Technical Solutions, you’ll lead a high-impact team of Technical Solutions Managers responsible for validating system reliability, resolving complex technical blockers, and optimizing ad tech configurations. You will guide technical execution for Reddit’s largest advertiser initiatives, manage feedback loops into Product and Engineering, and drive operational readiness. This role is central to improving how we launch, validate, and scale ads products while ensuring performance and advertiser success. Note: this role is required to work in person from our LA office 1-2 days per week.

Responsibilities

• Supervise and mentor a group of technical solutions managers, providing strategic direction, coaching, and fostering professional growth
• Oversee ads signals enablement, ensuring advertisers successfully integrate key measurement products (pixels and conversions API) and maintain high-quality signals
• Drive strategic, broad-reaching technical initiatives leveraging cross-functional team participation
• Work closely with Sales, Product, and Engineering leads to remove technical obstacles and product constraints that impede revenue growth
• Lead the team in executing advanced diagnostic procedures to troubleshoot and resolve client technical challenges, ensuring adherence to service level targets
• Facilitate communication between cross-functional leads, relaying advertiser insights, recurring technical gaps, and operational feedback to shape product development, tooling, and GTM strategies
• Identify and implement processes and tooling changes to increase team bandwidth, optimize workflows, and scale support models
• Regularly share strategic themes and metrics with leadership

Required Qualifications

• 8+ years experience in a technical support role or similar
• 3+ years in a people management role leading technical ICs
• Strong foundational understanding of ad tech ecosystems and signal technologies, including direct experience with pixel implementation and conversions API setups
• Experience leveraging AI tools, machine learning workflows, or AI-driven solutions to optimize technical troubleshooting, scale team operations, or analyze complex data sets
• Adept at technical troubleshooting, data analysis, and using debugging/diagnostic tools to solve complex systems and data discrepancies
• Experience with a data management platform (ex. Hex, Tableau, Looker, Sense)
• Strong cross-functional collaboration skills, with a proven track record of influencing product, engineering, and sales teams
• Excellent verbal and written communication skills
• BA / BS degree